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Shoop, Jessica ASENIOR INFORMATION TECHNOLOGY (IT) LEADER CREDIBILITY: KNOWLEDGE SCALE, MEDIATING KNOWLEDGE MECHANISMS, AND EFFECTIVENESS
Doctor of Philosophy, Case Western Reserve University, 2017, Management
This dissertation explains leader effectiveness in the context of the senior information technology (IT) leader who plays a pivotal role in the execution and delivery of corporate IT services. Considered leaders of leaders, senior IT leaders typically report to the Chief Information Officer (CIO). Using a sequential three-phase mixed methods study the thesis makes four contributions; (1) through qualitative inquiry shows that effective senior IT leaders maintain a balance of domain knowledge and emotional and social aptitudes; (2) develops and validates a four-dimensional scale to measure the level of IT leader domain knowledge; (3) demonstrates nomological and predictive validity of the scale and evaluates the impact of IT leader domain knowledge in solving managerial problems and brokering knowledge to others; (4) the studies combine to a build cohesive argument that leadership credibility wherein technical domain knowledge forms the other component is a critical antecedent for leadership effectiveness. The validation is founded on a sample of 104 senior IT leaders and 490 IT leader subordinates within a global IT service firm. Overall, our findings suggest that the so far neglected effect of IT domain knowledge forms not only an important but vital component influencing overall senior IT leader effectiveness. This has consequences for both established theories of leader credibility and leader effectiveness in highly specialized technical domains. Practically the study underscores the importance of hiring and maintaining senior IT leaders with strong technical credentials.

Committee:

Kalle Lyytinen, Ph.D. (Committee Chair); Jagip Singh, Ph.D. (Committee Member); Genevieve Bassellier, Ph.D. (Committee Member); John King, Ph.D. (Committee Member)

Subjects:

Business Administration; Information Systems; Information Technology; Management

Keywords:

Senior IT Leaders; Leadership Effectiveness; Credibility; Domain Knowledge; Leader Knowledge; Knowledge Mechanisms; Scale Development; Multi-dimensional Scale Validity; Mixed Methods

Zane, Daniel MThe Meaning of Distraction: How Metacognitive Inferences from Distraction Affect Brand Evaluations
Doctor of Philosophy, The Ohio State University, 2018, Business Administration
Consumers often encounter advertisements in the background while primarily focused on other stimuli. In this research, we explore the inferences that consumers draw when they perceive themselves to be relatively distracted by background advertisements (i.e., ads that individuals are exposed to while primarily focused on concurrent but unrelated tasks). Specifically, we demonstrate that when consumers perceive themselves to be relatively distracted by a background advertisement, they draw on an underlying lay theory that distraction implies interest in the contents of the distracting stimulus to make the metacognitive inference that they have positive evaluations of the advertised brand. We explore two conditions in which consumers are likely to experience high relative distraction by a background ad such that this perceived distraction spurs metacognitive inferences: when they perceive themselves to be more distracted relative to their expectations and when they perceive themselves to be more distracted relative to others. We also provide evidence for the proposed metacognitive inferential process by illustrating key moderators for the effect that perceived distraction leads to more favorable brand evaluations: perceived diagnosticity of the distraction = interest lay theory, accessibility of the distraction = interest lay theory (vs. a different lay theory or other thoughts about distraction), and perceived applicability of the distraction = interest lay theory. We further show that consumers’ metacognitive inferences about their brand evaluations depend on the extent to which they attribute their perceived distraction to their own interest in the contents of the ad versus distracting elements of the ad itself. Thus, this dissertation introduces distraction as a new metacognitive experience from which consumers draw inferences and offers important insights into when and how background advertisements shape brand evaluations.

Committee:

Rebecca Walker Reczek (Advisor); Robert W. Smith (Advisor); Joseph K. Goodman (Committee Member); Duane Wegener (Committee Member); Patricia West (Committee Member)

Subjects:

Business Administration; Marketing; Psychology

Keywords:

marketing; consumer behavior; lay theories; metacognitive inferences; distraction; background advertisements

Smyth, Kevin BarryAn Exploration of and Case Studies in Demand Forecast Accuracy: Replenishment, Point of Sale, and Bounding Conditions
Doctor of Philosophy, The Ohio State University, 2017, Business Administration
Forecasts are a critical input that drive actions within the firm and throughout the supply chain. For good reason, there is a tremendous focus on accuracy for this input. This dissertation addresses three areas regarding forecast accuracy in logistics and the supply chain relating to three questions posed by demand planners at a logistics provider firm that partnered with this research. In attempting to determine “What is causing our replenishment forecast error?”, “What predictive factors can help improve our demand forecast accuracy?”, and with regards to forecast accuracy “How good is good enough?”, we explore three interrelated topics that have a broader impact on the academic conception of forecast accuracy than the original questions posed. In three essays, we identify governance form factors that affect replenishment forecast deviation and bias, demonstrate accuracy improvement though the inclusion of uncertain weather forecast information in demand forecasts, and identify themes that serve to bound achievable and desirable demand forecast accuracy through a systematic literature review of logistics and supply chain journals. Our first study measures the deviation and bias related to franchise governance form, but also demonstrates a novel approach to contextualize the heterogeneity of effects across regionally, temporally and product category related conditions. Our second study expands on previous work linking the inclusion of uncertain weather forecast variables to improvements in demand forecast accuracy by examining a wider range of products and locations in a new industry, but also by demonstrating the limits to the value of uncertain information. Finally, our systematic literature review comprehensively presents the current state of research on the thematic drivers of forecast accuracy. Each essay expands theoretical understanding of management phenomena, and reframes the manner in which previous research can be applied in practice. In each we also propose future avenues to expand on the work here, and on forecasting in general in the context of logistic and the supply chain.

Committee:

A. Michael Knemeyer, PhD (Advisor); Keely L. Croxton, PhD (Committee Member); Rod Franklin, PhD (Committee Member); Xiang Wan, PhD (Committee Member)

Subjects:

Business Administration

Keywords:

agency theory, franchise governance form, hierarchical progressive disaggregation, information uncertainty, SARIMAX models, predictive factors, weather sensitivity, technical accuracy drivers, managerial accuracy drivers

Lambert, Douglas M.The development of an inventory costing methodology : a study of the costs associated with holding inventory /
Doctor of Philosophy, The Ohio State University, 1975, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Keywords:

Inventory control;Cost control

Hines, Jean DurliatCognitive structures of consumers' perceptions of perceived clothing quality : a means-end chain analysis /
Doctor of Philosophy, The Ohio State University, 1990, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

McCabe, Joyce BeltLeadership behavior and job satisfaction of medical technologists : a path-goal approach /
Doctor of Philosophy, The Ohio State University, 1985, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Keywords:

Medical technologists;Medical personnel;Job satisfaction

Won, ChangheeUnionism and turnover : exit-voice tradeoff, firm size, and spillover effects /
Doctor of Philosophy, The Ohio State University, 1988, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Gresham, Maria T.A study of organizational capability management as a mediator of successful innovation implementation and innovation problems /
Doctor of Philosophy, The Ohio State University, 1999, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Maddox, R. N.Measuring consumer satisfaction /
Doctor of Philosophy, The Ohio State University, 1977, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Keywords:

Consumers

Rupp, Michael T.Determinant attribute analysis of enrollment decisions in a university-sponsored preferred provider organization : a comparison of methods /
Doctor of Philosophy, The Ohio State University, 1986, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Keywords:

Preferred provider organizations

Koh, Victor A. T.Cultural expectations for international marketing and business in the People's Republic of China /
Doctor of Philosophy, The Ohio State University, 1986, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Keywords:

China;China

Agarwal, SanjeevInternationalization of U.S. equipment leasing firms : an empirical study using covariance structure modeling /
Doctor of Philosophy, The Ohio State University, 1986, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Keywords:

Industrial equipment leases;International business enterprises;Analysis of variance

Weber, Mary MargaretThe effect of information technology on retail logistics /
Doctor of Philosophy, The Ohio State University, 1990, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Keywords:

Retail trade--Data processing;Information technology

Maloni, MichaelInfluences of power upon supply chain relationships: An analysis of the automotive industry /
Doctor of Philosophy, The Ohio State University, 1997, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Ward, Keith FranklinEvaluating the effectiveness of state-based R & D centers : a study of the Ohio Edison technology program /
Doctor of Philosophy, The Ohio State University, 1998, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Ko, Wansuk MatthewAuditor's incentive, legal liability and reputation under information asymmetry /
Doctor of Philosophy, The Ohio State University, 1985, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Keywords:

Auditors;Auditors

Li, Ling XiaCapacity resource management and performance in hospitals /
Doctor of Philosophy, The Ohio State University, 1996, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Tunsi, Ayman M.Factors associated with customer loyalty for international dining restaurants located in Jeddah, Saudi Arabia /
Doctor of Philosophy, The Ohio State University, 2000, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Jen, LichungMeasuring the value of customers: a hierarchical Bayes model of interpurchase time /
Doctor of Philosophy, The Ohio State University, 1995, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Smith, Walter P.An experimental evaluation of the strategic use of managerial incentive contracts /
Doctor of Philosophy, The Ohio State University, 1998, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Arora, NeerajA hierarchical model to study primary demand /
Doctor of Philosophy, The Ohio State University, 1995, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Eisel, Jean EllenAge-gender bias of on-campus college recruiters toward non- traditional graduates /
Doctor of Philosophy, The Ohio State University, 1993, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Arbaugh, J. B.Is there life after the Soviet Union? : assessing performance differences between environmental discontinuity response strategies in the defense industry /
Doctor of Philosophy, The Ohio State University, 1994, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Richey, Brenda E.Eureka's first years: a study of alliances formed under the auspices of the European Research Cooperation Agency /
Doctor of Philosophy, The Ohio State University, 1994, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

Eskew, Don E.Fairness in recruitment : applying a framework of organizational justice to recruitment perceptions /
Doctor of Philosophy, The Ohio State University, 1993, Graduate School

Committee:

Not Provided (Other)

Subjects:

Business Administration

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