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Kerby, Audrey JPracticing Technical Communication in a Clinical Laboratory
Master of Technical and Scientific Communication, Miami University, 2005, Technical and Scientific Communication
This report discusses my MTSC internship with the Regional Laboratory of Mercy Health Partners – Southwest Ohio (MHP-SWO). During my internship, I had the opportunity to write, edit, design, and present communications to and for various audiences. These audiences included the physicians, administrators, nursing staff, and laboratory personnel at a faith-based healthcare organization. In short, my responsibilities were knowledge and document management for a core laboratory in a hospital setting. This setting provided many challenges ranging from being the first technical communicator for the laboratory to technical difficulties with software to solving knowledge management problems. This report describes how I was able to bring together my expertise as a subject matter expert in the field of Medical Technology and my skill as a technical communicator to address these challenges successfully. Additionally, I discuss how my work has now made a place for technical and scientific communication in the laboratories of MHP-SWO.

Committee:

Jean Lutz (Advisor)

Keywords:

Clinical Laboratory; Medical Technologist; MTSC; Master of Technical and Scientific Communication; Mercy Health Partners; laboratory; hospital; knowledge management; change agent; problem solving; core laboratory

Burke, Sarah ElizabethWorking as an Agent of Change: Writing Rapidly and Establishing Standards in Web Software Documentation
Master of Technical and Scientific Communication, Miami University, 2003, Technical and Scientific Communication
This report discusses my internship experiences at Fig Leaf Software in Washington, DC, where I worked as a technical writer during the summer of 2001. In the report, I describe the young, rapid-development environment in which I worked, my major tasks and projects, and a significant project that I completed during my internship. During this project, I faced many challenges in developing the company’s first client installation guide, including staying within the allotted hours and budget, gaining access to technical information, and establishing standards for a new document type. After discussing these challenges, I examine my role and value as an agent of change at Fig Leaf Software and present an expanded organizational role for technical communication practitioners.

Committee:

Katherine Durack (Advisor)

Subjects:

Information Science

Keywords:

writing; internship; technical writing; technical communication; technical and scientific communication; Web; Web software; Web software documentation; documentation; documentation process; computer; agent of change; organizational change

Crum, Emily J.A Scientific Communication Internship with the National Oceanic and Atmospheric Administration, National Ocean Service, Special Projects Office
Master of Technical and Scientific Communication, Miami University, 2006, Technical and Scientific Communication
This report describes the work I performed during my internship with the National Oceanic and Atmospheric Administration (NOAA) National Ocean Service (NOS) Special Projects (SP) office in Silver Spring, Maryland. The first chapter of this report describes SP and my roles in the organization. As an intern, I produced a report on the socioeconomic status of an area in Delaware, developed outreach materials to support an NOS initiative, developed a Web site to support the NOAA Coastal and Marine Resources Program, and completed several smaller projects. Chapter 2 of the report describes these internship activities, while Chapter 3 describes in detail my work on the Delaware report. In Chapter 4, I use my internship experience to explore the hypothesis that teams are more likely to be successful if they follow the "rules" that define organizational communication - mainly that communication is open, ongoing, and occurs within an established framework.

Committee:

Jean Lutz (Advisor)

Keywords:

scientific communication; coastal science; socioeconomic analysis; organizational communication

Que, Corinthia PReport on a MTSC Internship at the Hefner Zoology Museum
Master of Technical and Scientific Communication, Miami University, 2004, English
This report describes my internship at the Hefner Zoology Museum, Miami University, Oxford, Ohio. It is divided into four chapters. Chapter 1 describes the museum’s organizational structure and my roles as an intern. Devoted to natural history and focusing on environmental education, the museum serves Southwest Ohio through exhibits and educational programming for various audiences: Miami University students and faculty; K-12 teachers and students, and the general public. As an intern, I developed the web site for the Center for Environmental Education and Natural History (to which the museum belongs), edited lesson plans for online access, and performed operational duties at the museum. Chapter 2 describes the purpose and outcome for each assignment, while Chapter 3 discusses in detail how I created the web site. Chapter 4 reflects on how I used project management principles to complete my projects in the context of the museum’s organizational structure and culture.

Committee:

Jean Lutz (Advisor)

Keywords:

technical and scientific communication; science education; web development; museum resources

Ambro, SharonTwo Technical Communication Projects Performed During an Internship with Analex Corporation
Master of Technical and Scientific Communication, Miami University, 2002, Technical and Scientific Communication
This report describes and analyzes my work as a technical writer for Analex Corporation during my 16-week Master of Technical and Scientific Communication internship period. Analexs Cleveland branch works in the aerospace industry and primarily contracts for NASAs Glenn Research Center. This report details my work on two projects during this time: Combustion Module-2 (CM-2) and Fluids and Combustion Facility (FCF). For the CM-2 project, I wrote procedures for astronauts to run combustion science experiments on board the space shuttle. For the FCF project, I edited requirements documents for experiment hardware that will be on board the International Space Station. This report discusses background information for each project and analyzes my writing and editing processes in terms of the Anderson Problem-Solving Model for technical communication. The final chapter describes my learning experiences and how these experiences contributed to my development as a technical communicator.

Committee:

Paul Anderson (Advisor)

Keywords:

Technical Communication; Technical Writing; Scientific Communication; Science Writing; Aerospace Industry; Problem-Solving Model

DeLuca, Todd A.A Technical Writing Internship with CTC Parker Automation
Master of Technical and Scientific Communication, Miami University, 2001, Technical and Scientific Communication
This report centers on a four-month internship I performed in the Documentation Department of CTC Parker Automation from February to May 1999. My major responsibility was revising previous documentation and writing new material for the company’s computer hardware and software products. My largest assignment was writing the online help for a new industrial computer interface, the Shell. The first chapter of this report describes CTC Parker Automation and its documentation department. The second chapter highlights my major internship activities. The third chapter discusses my work writing online help for the Shell computer interface. In the final chapter, I analyze my internship challenges and the lessons I learned facing those challenges. I also discuss how I adapted the Problem-Solving Method for Technical and Scientific Communication to my particular situation.

Committee:

Paul Anderson (Advisor)

Keywords:

technical writing MTSC documentation CTC Parker computer; Technical and Scientific Communication; Problem-Solving Method

Crowder, Julie KAN INTERNSHIP AS A SCIENTIFIC COMMUNICATIONS ASSOCIATE AT ELI LILLY AND COMPANY
Master of Technical and Scientific Communication, Miami University, 2004, English
This report describes my projects and major activities during my internship with Eli Lilly and Company. As a Scientific Communications Associate, I worked in a highly cross-functional group at Lilly to create documents the company sends to regulatory authorities worldwide. This report provides a basic description of the organizational structure and culture, the nature of my work and the types of documents I created, my contributions to Lilly during the internship, as well as my interactions with an internship mentor. Several projects, including work on ethical review board responses and intranet virtual space design are highlighted. The process I used to complete one of my major activities, updating a Clinical Investigator’s Brochure for a Lilly compound, is described in detail. My analysis of the communications process I used to update the Clinical Investigator’s Brochure, using Paul Anderson’s problem-solving model, is also included.

Committee:

Michele Simmons (Advisor)

Keywords:

scientific communication; medical writing; Eli Lilly; technical communication; science writing

Wheeler, Dora K.A Technical Writing Internship in Instructional Design at Accenture Learning
Master of Technical and Scientific Communication, Miami University, 2010, English
From March 23, 2009 to July 3, 2009, I completed a technical writing internship in instructional design at Accenture Learning’s Chicago Content Development Center. This report describes my internship experience in four chapters. In Chapter 1: Introduction to Accenture Learning, I provide background information on Accenture Learning and explain my roles and responsibilities during the internship period. Chapter 2: Internship Overview describes my main internship projects, including the purpose, audience, deliverables, key tasks, and outcomes. In Chapter 3: Developing the Chart of Accounts eBriefing Course, I describe the complete process I followed to develop a web-based training course. In Chapter 4: Reflections on Instructional Design and Technical Communication, I introduce Robert Gagné’s Nine Events of Instruction and explain how I applied this theory to my internship projects. Finally, I reflect on the technical communication guidelines that prepared me for a career in training development.

Committee:

Jean Lutz (Advisor); Janel Bloch (Committee Member); Glenn Platt (Committee Member)

Subjects:

Instructional Design; Technical Communication

Keywords:

technical writing; technical and scientific communication; instructional design; training development

Carthell, Alicia J.My Internship with the Center for Teaching, Learning, and Technology (CTLT) at Murray State University
Master of Technical and Scientific Communication, Miami University, 2005, English
In this report I discuss my internship with the Center for Teaching, Learning and Technology (CTLT) at Murray State University (MSU) in Murray, Kentucky. The internship lasted from September 2004 to May 2005. For my internship, I developed two projects. The first project was the Blackboard Tutor, a tutorial I designed to help familiarize students with the Blackboard Learning System. The Blackboard Tutor contains 7 lessons, a quiz for six of the lessons, and a survey. The Computer Maintenance Guide for the MSU campus community, which contains 11 lessons, was the second project that I developed. The Guide, available on RacerNet, MSU’s intranet, serves as a resource tool that instructs faculty, staff, and students on how to perform daily and weekly maintenance tasks on their computers. In this report, I discuss both projects. At the end of the report, I reflect upon my internship experience with the CTLT.

Committee:

Jean Lutz (Advisor)

Keywords:

technical and scientific communication; design; writing; learning; technology; organizations