The purpose of this report is to discuss my experience as an intern in the User Services department at Bluespring Software, Inc. from October 2002 - June 2003. My internship challenged me professionally and gave me advanced knowledge about technology and practice in technical training. Bluespring provides Deal Assurance solutions to the telecommunications industry through its product – Priority CS. Priority CS is composed of six sub-products that interact with each other to present a client-specific interface and business solution. These six products can work separately to produce limited results but are most effective when used together. My experience with Priority CS® was limited to two of the six sub-products: Administrative Management Console (AMC) and csrWeb. I discuss Bluespring’s history, culture, and products as well as their influence on my internship experience in Chapter 1. My projects at Bluespring included developing online help, creating training modules and labs, designing the corporate website, and completing variety of other minor projects. I discuss these projects in Chapter 2. Each of these projects was influenced by the company’s culture. Bluespring is a small company and as such, its employees fill a variety of professional roles and participate on cross functional teams. As a result, I worked on many projects simultaneously and for a variety of departments. This arrangement made my work interesting and challenging. My major project at Bluespring was a training initiative for a client. Not only was this initiative designed to train the client on how to use one of the Priority CS sub-products, but it would also fulfill internal goals of ramping new employees quickly, building a formal training plan, and developing reference materials. I discuss this project in depth in Chapter 3 and analyze the process by which I approached and completed the project in Chapter 4. At Bluespring, I found freedom, self-accountability, and, later, support from a new supervisor. Overall, the internship experience was positive and helped me gain experience in the field of professional technical communication. I gladly accepted a full-time position with the company at the conclusion of my internship.