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Zadik, Jill ElizabethReport on a MTSC Internship at The Normandy Group
Master of Technical and Scientific Communication, Miami University, 2008, English
This four-chapter report describes the work I completed as a technical writer/trainer intern at The Normandy Group (TNG). It provides an overview of TNG; an overview of my role and the projects I worked on at TNG; a description of the user guide I created as my major writing project at TNG; and an analysis and application of the Problem Solving Model for Technical Communicators in regards to my major project and an exploration of the internship regarding the expectations I had before the internship began, the reality of the internship, and the hindsight gained from the internship.

Committee:

Katherine Durack, Ph. D. (Committee Chair); Jean Lutz, Ph. D (Committee Member); Rebecca Balish, Ph. D. (Committee Member)

Subjects:

Communication

Keywords:

MTSC; internship report; documentation; Problem Solving Model for Technical Communicators; project management; application

Murphy, Janet H.Using a Corporate Intranet to Convey and Manage Technical Information for Dispersed Audiences at Cincinnati Bell
Master of Technical and Scientific Communication, Miami University, 2003, English

This paper reports and reflects on into the internship I performed in order to implement a local telecommunications provider’s use of Intranet and Web technology to deliver technical information to internal audiences. The internship comprised two projects: Project 1 - Migrating paper content to a Web format, and Project 2 - Re-designing an existing Intranet site to provide users with an improved user interface. Both projects combined principles of technical communication and marketing to overcome cross-functional management and communication issues, and served to train end users in online navigation and content maintenance.

Primary hurdles included the following: Internal budget constraints, and Internal personnel constraints (increased individual workloads, limitations in Intranet-related skill sets, slow adoption of internal change).

Cincinnati Bell managers recognized their constraints and were open to investigating and implementing creative ways to address pressing – and frustrating – internal documentation issues.

Cincinnati Bell hoped to achieve these goals: Faster and more efficient release of information to dispersed audiences, :: Better visual display of technical information, and De-centralized content maintenance. This report includes an overview of my internship, a detailed description of a major internship activity, and an analysis of my process for completing the internship projects.

Committee:

Jean Lutz (Advisor)

Keywords:

problem solving model; problem solving process; technical communication; audience

Rudolph, Kathryn MarieA TECHNICAL WRITING INTERNSHIP WITH BLUESPRING SOFTWARE, INC
Master of Technical and Scientific Communication, Miami University, 2004, Technical and Scientific Communication
The purpose of this report is to discuss my experience as an intern in the User Services department at Bluespring Software, Inc. from October 2002 - June 2003. My internship challenged me professionally and gave me advanced knowledge about technology and practice in technical training. Bluespring provides Deal Assurance solutions to the telecommunications industry through its product – Priority CS. Priority CS is composed of six sub-products that interact with each other to present a client-specific interface and business solution. These six products can work separately to produce limited results but are most effective when used together. My experience with Priority CS® was limited to two of the six sub-products: Administrative Management Console (AMC) and csrWeb. I discuss Bluespring’s history, culture, and products as well as their influence on my internship experience in Chapter 1. My projects at Bluespring included developing online help, creating training modules and labs, designing the corporate website, and completing variety of other minor projects. I discuss these projects in Chapter 2. Each of these projects was influenced by the company’s culture. Bluespring is a small company and as such, its employees fill a variety of professional roles and participate on cross functional teams. As a result, I worked on many projects simultaneously and for a variety of departments. This arrangement made my work interesting and challenging. My major project at Bluespring was a training initiative for a client. Not only was this initiative designed to train the client on how to use one of the Priority CS sub-products, but it would also fulfill internal goals of ramping new employees quickly, building a formal training plan, and developing reference materials. I discuss this project in depth in Chapter 3 and analyze the process by which I approached and completed the project in Chapter 4. At Bluespring, I found freedom, self-accountability, and, later, support from a new supervisor. Overall, the internship experience was positive and helped me gain experience in the field of professional technical communication. I gladly accepted a full-time position with the company at the conclusion of my internship.

Committee:

Jean Lutz (Advisor)

Keywords:

internship; MTSC; Paul V. Anderson problem-solving model; documentation; training; software industry; web design

Troy, Matthew A.Producing Online Software Documentation at Ontario Systems, LLC
Master of Technical and Scientific Communication, Miami University, 2005, Technical and Scientific Communication
This report explains the technical and scientific communication internship I performed after completing my MTSC classes at Miami University. In the report, I orient the reader to the context in which I performed the internship by introducing Ontario Systems, its products, organization, corporate culture, and the work I performed there. I proceed to describe the activities and projects in which I spent time during the internship. I then extensively detail my largest project, the letter management online help, outlining the process I used to complete the project. In the final chapter, I analyze the process I used on the letter management project by using the Anderson Problem-Solving Method for Technical and Scientific Communication. I show how the process I used at Ontario Systems represents an example of the problem-solving method.

Committee:

Paul Anderson (Advisor)

Subjects:

Computer Science

Keywords:

Technical Writing; Technical Communication; Documentation; Problem-solving model

Theisen, Christine E.HEALTH COMMUNICATION AT THE NATIONAL CANCER INSTITUTE
Master of Technical and Scientific Communication, Miami University, 2001, Technical and Scientific Communication
The purpose of this report is to describe and evaluate the Graduate Health Communications Internship I completed at the National Cancer Institute from Jan. 8, 2001 through June 29, 2001. I describe two major projects I worked on—editing a book and beginning and managing an Intranet database project. I examine the latter by viewing my work and processes through the Anderson Problem-Solving Model and then by theorizing about how the model applied to my work and situation.

Committee:

Jean Lutz (Advisor)

Keywords:

writing; editing; health; cancer; Paul Anderson's Problem-Solving Model; internship; NCI; National Cancer Institute

Ambro, SharonTwo Technical Communication Projects Performed During an Internship with Analex Corporation
Master of Technical and Scientific Communication, Miami University, 2002, Technical and Scientific Communication
This report describes and analyzes my work as a technical writer for Analex Corporation during my 16-week Master of Technical and Scientific Communication internship period. Analexs Cleveland branch works in the aerospace industry and primarily contracts for NASAs Glenn Research Center. This report details my work on two projects during this time: Combustion Module-2 (CM-2) and Fluids and Combustion Facility (FCF). For the CM-2 project, I wrote procedures for astronauts to run combustion science experiments on board the space shuttle. For the FCF project, I edited requirements documents for experiment hardware that will be on board the International Space Station. This report discusses background information for each project and analyzes my writing and editing processes in terms of the Anderson Problem-Solving Model for technical communication. The final chapter describes my learning experiences and how these experiences contributed to my development as a technical communicator.

Committee:

Paul Anderson (Advisor)

Keywords:

Technical Communication; Technical Writing; Scientific Communication; Science Writing; Aerospace Industry; Problem-Solving Model

Shellabarger, Scott S.Collaboration in Environmental Education: A Technical Communication Internship with The Ohio Wyami Appalachian Teacher CoHorts (OWATCH)
Master of Technical and Scientific Communication, Miami University, 2007, Technical and Scientific Communication
This paper reports on my internship as the Environmental Technical Communicator of OWATCH, an education consortium providing professional development in environmental science to Ohio teachers. Chapter 1 describes the organization of OWATCH including the collaborative atmosphere and the “culture of enthusiasm” fostered there. In Chapter 2, I describe my role as an SME facilitator and outline my mission in relation to the “creation of knowledge.” Chapter 3 showcases the deliverables that I produced. Chapter 4 explains the lessons I learned by delving into the processes involved in completing two information dissemination projects. A detailed analysis of the effect of tone on a document is included. Both Project Management and Anderson’s Problem-Solving Model are used to analyze the accomplishments of the internship, and a proper melding of the two methods is completed with the introduction of my own “Project Solving.”

Committee:

Jennie Dautermann (Advisor)

Keywords:

Environmental Technical Communication; collaboration; Document Tone; OWATCH Internship; information dissemination projects; website critique report; journal article process analysis; project solving; Anderson Problem Solving Model (APSM)

Ferrigan, MollieA Scientific Communicator's Internship at Hollings Marine Laboratory
Master of Technical and Scientific Communication, Miami University, 2005, Technical and Scientific Communication
This report describes my internship as a scientific communicator at Hollings Marine Laboratory (HML), a research facility, in Charleston, South Carolina. HML is a multi-institutional, multi-disciplinary lab where scientists conduct biotechnological research to sustain, protect, and restore coastal ecosystems. As communications intern, I worked with various scientists to document research on tidal creeks and write about HML’s new Center for Excellence in Oceans and Human Health (OHH). The first chapter of this report introduces HML and my role in the organization. Chapter 2 describes my major internship activities. Chapter 3 details my Tidal Creek Project (TCP) writing and design tasks. The concluding chapter aligns my work processes with Dr. Paul V. Anderson’s Problem-Solving Model and reflects on my internship challenges.

Committee:

W. Simmons (Advisor)

Keywords:

Marine Biology; Tidal creeks; Impervious cover; Fecal coliform; Problem-Solving Model

Schneider, Chelsey CharlComprehensive Evaluation of a Data-Based Problem Solving Reading Model
Specialist in Education, Miami University, 2008, School Psychology
The purpose of this study was to provide a comprehensive evaluation of a data-based problem solving model for the assessment and intervention of reading problems. The research design was a multiple baseline across ten participants. The length of the baseline varied before the treatment phase was applied to indicate if the change in performance corresponded with the introduction of treatment. This design allowed the researcher to determine if the application of treatment was truly influencing the change in reading performance. First, the study examined if an individualized, data-based problem solving model leads to increased oral reading fluency for children at risk for poor reading outcomes. Second, the study examined if an individualized data-based problem solving model leads to generalized effects on comprehension, prosody, academic engagement, and self-efficacy. Third, the study examined if self-efficacy is a significant predictor to response to intervention.

Committee:

Kevin Jones (Committee Chair); Katherine Wickstrom (Committee Member); Leah Wasburn-Moses (Committee Member); Tonya Watson (Committee Member)

Subjects:

Education; Educational Psychology; Reading Instruction

Keywords:

reading model; data-base problem solving model; multiple baseline design