Doctor of Philosophy, The Ohio State University, 2017, Public Policy and Management
Recent studies on empowerment in public administration have shown many benefits of employee empowerment, including higher job satisfaction, organizational commitment, innovative behavior, and perception of workgroup performance (Fernandez & Moldogaziev, 2011, 2013a, 2013b). However, empowerment's potential contributions to individual and organizational performance remain largely unexplored. The few studies that have examined the connection between employee empowerment and performance outcomes relied on self-reported measures, which are unreliable and inaccurate (Meier & O'Toole, 2013). Moreover, these studies do not provide much insight about the underlying processes through which empowerment from the top of an organization may trickle down to the bottom of the organization.
The present study fills these gaps by examining the direct and indirect effects of empowering managerial practices on attitudes, behaviors, and performance of employees at both the individual and workgroup levels. The main research question of this study is: does empowerment lead to higher employee and organization performance in public agencies? To address this question, the study develops a cascading or “trickle-down” model of empowering leadership, in which senior managers' empowering managerial practices are expected to influence junior managers' empowerment practices, which, in turn, are expected to affect frontline employees' work behaviors. More specifically, this study first examines how senior managers' empowering leadership practices affects junior managers' feelings of being empowered and their use of empowering practices toward their direct reports. Second, this study examines the association of junior managers' empowering leadership practices with performance outcomes at different levels. These effects are evaluated in relation to employee effectiveness (i.e., task performance, conscientiousness, and voice), workgroup effectiveness (unit-level task performance, conscientiousness, (open full item for complete abstract)
Committee: Shahidul Hassan (Advisor); Jos C.N. Raadschelders (Committee Member); Mary Tschirhart (Committee Member)
Subjects: Organismal Biology; Public Administration