Doctor of Philosophy, Case Western Reserve University, 2024, Clinical Translational Science
Artificial intelligence (AI) is a transformative force in healthcare, holding the potential to revolutionize patient care, diagnostics, treatment plans, and administration. The applications of AI in healthcare range from wearable devices with AI-powered algorithms monitoring vital signs to sophisticated clinical decision support tools used by healthcare professionals. For AI to have successful implementation in healthcare, there must be a deeper understanding of both the technical aspects of AI and the human dimension, considering the experiences, expectations, and needs of key stakeholders, including patients, physicians, and data scientists developing healthcare applications. The purpose of this research was to (1) characterize patient, physician, and data scientist perspectives and acceptance of the integration of artificial intelligence (AI) into healthcare (Section 2) and (2) use this qualitative data collected to understand acceptance and use of AI by key stakeholders using a system dynamics approach (Section 3).
In the first part of this work, semi-structured individual interviews and focus groups were held with patients (n=23), primary care physicians (n=26), and data scientists (n=14) at the Cleveland Clinic. While recognizing the value of AI as a diagnostic aid, patients envisioned a collaborative approach where physicians retain the role of final decision-makers. Data scientists described systems they use to develop, implement, and maintain AI tools used in healthcare and agreed that a system for monitoring the performance of an AI tool post-implementation must be in place. Physicians placed specific emphasis on improving efficiencies and reducing their burden of work in providing care. All stakeholders regarded AI as a tool, not a replacement for the human aspect in the provision of care.
As the second step of this work, data from the focus groups was then viewed with a system dynamics perspective to an existing frameworks of understanding technolog (open full item for complete abstract)
Committee: Mary Dolansky PhD, RN, FAAN (Committee Chair); Susannah Rose PhD (Advisor); Peter Hovmand PhD, MSW (Committee Member); Ronald Hickman PhD, RN, ACNP-BC, FAAN (Committee Member); Colin Drummond PhD, MBA (Committee Member)
Subjects: Health Care; Medicine