Master of Science (MS), Ohio University, 2023, Industrial and Systems Engineering (Engineering and Technology)
Using computer simulation in healthcare is a longstanding endeavor, where alternative scenarios and system configurations can be tested before they are implemented in the real world. One facet of healthcare that has an apparent lack of simulation work is that of emergency transportation, especially that which has a goal to reduce the amount of time a crew works over their designated shift. In collaboration with a Midwest USA Hospital, the researcher sought to model the current system, then experiment by altering crew schedule start times, the number of crews, and policy to reduce the frequency and duration a crew works past their scheduled end time. Therefrom, a framework was developed to help other institutions with similar aims. After the simulation model was verified and validated, experiments varying the start times of the crews, scheduling the crew constituent resources separately, and the number of crews were investigated. With the goal to reduce the time a crew spends working past their scheduled shift without negatively affecting productivity, scenarios that performed similarly in the number of transport requests serviced where there was a decrease in over-shift metrics were identified. The results of the simulation experimentation can be summarized this way: reducing over-shift comes at a cost, likely, either a reduction in productivity or an additional crew. A seven-themed framework for future studies was derived: a sound mission, system understanding, data availability/understanding, respect for process, simulation experience, results analysis and recommendations, and empathy.
Committee: Tao Yuan (Advisor); Dušan Šormaz (Advisor)
Subjects: Health Care; Industrial Engineering; Management