Doctor of Philosophy, University of Akron, 2016, Counseling Psychology
A counselor's ability to manage his or her emotions is central to connecting with the client and working through the client's distressing issues (Hill, 2009; Rogers, 1975; Skovholt, 2005). Despite its centrality to the counseling process, and thus counselor professional development and competency, counselor emotion management has been minimally researched. Counseling work can result in burnout or compassion fatigue (CF; Figley, 2002; Kahn, 1993; Lim, Kim, Kim, Yang, & Lee, 2010), as well as compassion satisfaction (CS; Killian, 2008; Stamm, 2006, 2009). By drawing on emotional labor research (Hochschild, 1983), the current study examined emotion management variables of: deep acting (DA, engendering emotions within oneself); surface acting (SA, feigning or suppressing emotions); and authentically-expressed emotions (AEE) in addition to emotional dissonance in two forms – as it relates to professional requirements (emotion-rule dissonance, or ERD; Morris & Feldman, 1996; Rafaeli & Sutton, 1987), or as the discord between that expressed externally and internally felt (emotion-display dissonance, or EDD; Cote, 2005; Hochschild, 1983) in relation to the above outcomes. Positive and negative affectivity (PA, NA) were examined as antecedents to the above variables. Structural Equation Modeling found that alternate measurement structures and structural model better fit the data than what was proposed. Specifically, direct and indirect relationships were found between PA and some emotion management and outcome variables, while NA was predictive only of some outcomes. Study implications, limitations, and suggestions for future research are reviewed.
Committee: Amber Hewitt Ph.D. (Committee Chair)
Subjects: Counseling Psychology; Psychobiology