Doctor of Philosophy (PhD), Wright State University, 2012, Engineering PhD
Patient testing is vital for primary care and serves as a gateway to specialty healthcare. Patient safety is worsened when testing orders (e.g., laboratory, imaging orders) are not tracked, results are lost, or abnormal results lack patient notification and follow-up. Non-standardized testing management reduces resilience; affects clinical outcomes; and increases errors, costs, workload, and delays.
To address the need for testing management improvements, this research followed four phases in six objectives: (1) In Phase I initial survey, assess perceptions, attitudes, and behaviors of practicing healthcare clinicians and administrators about testing, safety, and technology; (2) In Phase II system design, design a low-cost system prototype that manages primary care testing processes for individual patients, supports safety and resilience, and measures overall clinic testing performance for continuous improvement efforts; (3) In Phase III laboratory experiment, evaluate system prototype for effectiveness in managing testing management processes, including test ordering, results review, notification, and tracking; (4) In Phase III, evaluate effectiveness of technology specifically designed to enforce, support, nurture, and measure safety- including individual safety awareness, attitudes, actions, resilience, and safety culture; (5) In Phase III, evaluate effectiveness of the testing management system prototype for increasing understanding of overall clinic testing performance; (6)In Phase IV clinical review, evaluate a revised prototype with primary care clinicians for its perceived effectiveness and potential for process, safety, and performance improvements.
This research resulted in a test management system prototype that was effective in managing and standardizing testing processes; showed effectiveness for some aspects of safety, situation awareness, and resilience; and was effective in developing user understanding of clinic performance in testing processes. Th (open full item for complete abstract)
Committee: Jennie J. Gallimore PhD (Advisor); Craig M. Harvey PhD, PE (Committee Member); Yan Liu PhD (Committee Member); Pratik J. Parikh PhD (Committee Member); Rosalyn P. Scott MD, MSHA (Committee Member)
Subjects: Engineering; Health Care; Health Care Management; Industrial Engineering; Information Technology