PHD, Kent State University, 2023, College of Business and Entrepreneurship, Ambassador Crawford / Department of Management and Information Systems
One of the most prolific research streams in individual level information systems (IS) research has been the study of technology adoption and use. The Technology Acceptance Model (TAM; Davis, 1989) has set the stage for much of the current study of technology adoption. Over the years, other theories such as the Unified Theory of Acceptance and Use of Technology (UTAUT; Venkatesh et al., 2003) have improved upon TAM by incorporating additional key factors, but the goal has always remained the same: improving our understanding of factors impacting technology adoption. Research such as Jasperson et al. (2005) has pushed the research agenda further towards a more holistic view of technology use, by incorporating post-adoption behaviors such as the exploration and adaptation of particular technology features (e.g., Sun, 2012). Later researchers (e.g., Ahuja & Thatcher, 2005; Carter et al., 2020; Maruping & Magni, 2015; Sun, 2012) have investigated the exploration, exploitation, adaptation, and extension of IT features to better understand how individuals innovate with IT. Other researchers have studied IS use through the lenses of cognitive absorption (Agarwal & Karahanna, 2000), mindfulness (Thatcher et al., 2018), and flow (Csikszentmihalyi, 1990). My dissertation seeks to further contribute to the post-adoption literature, by specifically investigating how individuals and groups engage with technology.
In the first essay, I investigate the current state of the engagement literature and summarize the key areas of research including two major literature streams (Khan, 1990; O'Brian and Toms, 2008). The key findings from this review point towards an incomplete understanding of individual level engagement in the literature, and an almost desolate research stream on group level engagement. I then propose a comprehensive model for simultaneously investigating engagement at both the individual and group levels with both a focal task and the technology used to support it. T (open full item for complete abstract)
Committee: Greta Polites (Committee Chair); Jennifer Wiggins (Committee Member); Austin Kwak (Committee Member); Pratim Datta (Committee Member)
Subjects: Information Systems; Information Technology; Technology