Master of Arts, Miami University, 2008, English
This report describes my technical communication internship at Towers Perrin in Cincinnati, Ohio, as a writer/communicator. To complete the Master of Technical and Scientific Communication (MTSC) degree from Miami University (Oxford, Ohio), I interned for 14 weeks at Towers Perrin, a global professional services firm that helps organizations optimize performance through effective people, risk, and financial management. The first chapter of this report introduces Towers Perrin, describes my role in the organization, and outlines my goals for the internship. The second chapter is an account of my learning experience about health care, which was essential to complete my project tasks. The third chapter summarizes the major projects I completed, including summary plan descriptions, communication strategy documents, meeting presentations, project work plans, and training materials. The concluding chapter of my internship evaluates the strategies of project management, audience analysis, and document design as they related to my internship experience.
Committee: Jean Lutz PhD (Committee Chair); Michele Simmons PhD (Committee Member); Marjorie Nadler PhD (Committee Member)
Subjects: Communication; Health Care; Management