Master of Science (MS), Ohio University, 2009, Industrial and Systems Engineering (Engineering and Technology)

Quality Function Deployment (QFD) and the house of quality are tools commonly used in product development and quality operations.The current house of quality methodology helps to improve the development process, but is not optimized for time sensitive products. Time sensitive products require precise measurement of the voice of the customer. Customer input is gathered through marketing surveys, market research and previous product feedback. Implementing this research adds to the overall product lead time due to the difficulty of gathering and analyzing the data.By implementing a fractional factorial design when creating the survey, survey analysis time can be decreased. A comparison of data analysis methods including simple K-means, two-step clustering, and conjoint analysis are used to produce a feature set from the survey results. These results are then input into the house of quality in collaboration with a cross-functional team at a consumer electronics company.

Committee: David Koonce PhD (Advisor); Gary Weckman PhD (Committee Member); Namkyu Park PhD (Committee Member); Terry Conry PhD (Committee Member) Subjects: Industrial Engineering

Master of Science (MS), Ohio University, 2004, Industrial and Manufacturing Systems Engineering (Engineering)

The objective of this research is to develop and document the methodology of creating a process for quality function deployment into the product management process in the disc jockey market. The disc jockey product market has been selected due to its smaller relative size to traditional firms developing QFD processes. This market also is unique such that the functions deployed integrate new technology developments with existing standardized features concurrently. The development methodology as well as the methodology for determining the value of QFD is documented. This research applies Kano's Theory as well as the use of the House of Quality. The relationships between quality functions and customer requirements are scientifically expressed with the interrelationships between the quality functions. A case study is performed at Numark Industries to develop a new product which will cause a paradigm shift in the marketplace. The procedure methodology for this process is documented.

Committee: Charles Parks (Advisor) Subjects: Engineering, Industrial