Doctor of Philosophy, Case Western Reserve University, 2021, Management
Information technology (IT) projects are getting more complex by the day. From piloting to deployment, through different project phases and cycles, the IT field is still experiencing catastrophic failure. Seventy-one percent (71%) of IT projects are either outright failures or remain significantly challenged during the project execution, and most are related to soft-skills inadequacies. The three studies in this dissertation provide empirical evidence through various theoretical lenses that help explain how to avoid such failures. In particular, I focus on IT project managers' influence in forming critical project alignment toward actualizing project benefits and shaping consequent project success. Study 1 researched factors that lead IT projects to fail. I intended to better understand what shapes project outcomes, that is, causes that contribute to failure. Findings revealed, the use/lack of power, authority, and influence shapes project outcome. Study 2 investigated the role of the IT project manager's influence toward actualizing project benefits realization. I developed a model of benefits realization at the project level and analyzed to what extent it is driven by the stakeholders' and business alignment induced by three types of influence (dimensions); behavioral, and informational, and power-based held associated with the project manager's role. Findings revealed information and behavioral-based influence are significant means of impacting stakeholder alignment to realize benefits. Also, my research suggested that power and behavioral-based influence are significant means of impacting business alignment to realize benefits. Study 3 aimed to uncover the influence tactics (success elements) IT project managers enact while creating stakeholders and business alignment. Results revealed that IT project managers use different tactics to achieve the desired results and/or actualize benefits while engaging with business and stakeholders. Nonetheless, this behavior i (open full item for complete abstract)
Committee: Kalle Lyytinen (Committee Chair); Richard J. Boland, Jr (Committee Member); William Brake (Committee Member); George Vairaktarakis (Committee Member)
Subjects: Business Administration; Business Community; Computer Science; Epistemology; Information Systems; Information Technology; Management; Social Research; Social Structure; Sustainability; Systems Design; Technology