MS, University of Cincinnati, 2002, Engineering : Computer Science

Today, more than ever, organizations have to work harder to keep up with the pace of changes and increased global competition in the Internet-based environment, the e-business world. To succeed in multi-channel, high speed information processing environment, organizations need to leverage the knowledge they have at their disposal; they need to harness the knowledge inherent at both the individual and the corporate level; they also need to operate their business in real-time, making adjustments to changes in market conditions. In this thesis we demonstrate how knowledge management can and should contribute to leading and managing e-business-driven changes in business and operating processes, and indicate the rudiments of action agenda that decision makers will deploy to build a knowledge-management-based approach to transform their business processes. One accomplishment of the thesis is to build up a generic knowledge management framework PEDS, the Online Performance Evaluation and Decision Support System, and demonstrate it, from the system architecture and development process to business modeling. We also show that PEDS can be applied to a variety of business contexts and has a great potentiality as an enhancer to the e-business world.

Committee: Dr. Chia-Yung Han (Advisor) Subjects: Computer Science