Master of Science in Industrial and Human Factors Engineering (MSIHE) , Wright State University, 2020, Industrial and Human Factors Engineering
Emergency Medical Service (EMS) providers are the first responders for an injured patient on the field. Their assessment of patient injuries and determination of an appropriate hospital play a critical role in patient outcomes. A majority of states in the US have established a state-level governing body (e.g., EMS Division) that is responsible for developing and maintaining a robust EMS system throughout the state. Such divisions develop standards, accredit EMS agencies, oversee the trauma system, and support new initiatives through grants and training. But to do so, these divisions require data to enable them to first understand the similarities between existing EMS agencies in the state in terms of their resources and activities. Benchmarking them against similar peer groups could then reveal best practices among top performers in terms of patient outcomes. While limited qualitative data exists in the literature based on surveys of EMS personnel related to their working environment, training, and stress, what is lacking is a quantitative approach that can help compare and contrast EMS agencies across a comprehensive set of factors and enable benchmarking.
Our study fills this gap by proposing a data-driven approach to cluster EMS agencies (by county level) and subsequently benchmark them against their peers using two patient safety performance measures, under-triage (UT) and over-triage (OT). The study was conducted in three phases: data collection, clustering, and benchmarking. We first obtained data related to the trauma-specific capabilities, volume, and Performance Improvement activities. This data was collected by our collaborating team of health services researchers through a survey of over 300 EMS agencies in the state of OH. To estimate UT and OT, we used 6,002 de-identified patient records from 2012 made available by the state of Ohio's EMS Division. All the data was aggregated at county level. We then used several clustering methods to group counties us (open full item for complete abstract)
Committee: Pratik J. Parikh Ph.D. (Advisor); Subhashini Ganapathy Ph.D. (Committee Member); Corrine Mowrey Ph.D. (Committee Member)
Subjects: Computer Science; Industrial Engineering; Statistics