Master of Arts, Miami University, 2019, Speech Pathology and Audiology
For residents with communication impairments (RWCI), access to person-centered, effective
communication is an integral component of quality of life (QOL) within the nursing home (NH)
setting. However, limited research has been conducted regarding the status of NH staff-RWCI
interactions. Through the current study, we observed NH-staff interactions with nine RWCIs
during a typical day to determine the quality, quantity, and method of communication utilized by
staff. We also observed barriers to effective communication within the NH setting. While nurse
assistants (NA) interacted most frequently with RWCIs, a variety of NH staff types also
interacted with RWCIs throughout the day. All NH staff spent minimal time interacting with
RWCIs, focused on daily care topics, and mainly utilized speech even though all RWCIs
displayed cognitive-linguistic deficits. Lack of staff awareness of specific RWCI
abilities/limitations and the presence of hearing loss in RWCIs were barriers to effective
interactions. The responsibility to interact with RWCI using a person-centered, effective
communication does not fall upon one staff type, rather all NH staff can engage with RWCIs
effectively. The utility of providing staff education regarding a multiple methods communication
approach is discussed as a means to encourage person-centered, effective NH staff-RWCI
interactions thereby improving RWCIs QOL.
Committee: Kelly Knollman-Porter Ph.D (Advisor); Donna Scarborough Ph.D (Committee Member); Jane Straker Ph.D (Committee Member)
Subjects: Gerontology; Speech Therapy