Doctor of Education (Ed.D.) in Organizational Leadership , Franklin University, 2024, International Institute for Innovative Instruction
The enterprise resource planning (ERP) industry is a billion-dollar software industry with two prominent higher education ERP companies bringing in a combined $14.27 billion the third quarter of their 2024 fiscal years (Oracle, 2023; Workday, 2023). ERP systems stemmed from materials resource planning (MRP) systems in the manufacturing industry (Jacobs & Weston, 2006; Lowson, 2002; Nowak, 2021) and were designed to mitigate risk, centralize data, and create consistency (Albarghouthi et al., 2020; Alhazmi et al., 2022; Kumar et al., 2022; Liu et al., 2023; Rubel et al., 2023). Multiple sources indicate that the failure rate of ERP systems within higher education institutions (HEIs) surpasses that of other sectors, which is why it is essential to examine critical success factors of ERP implementations (Albarghouthi et al., 2020; Alhazmi et al., 2022; Kajbaje & Kamatchi, 2022; Skoumpopolou et al., 2022; Soliman & Noorliza, 2020). This study aimed to explore the practical strategies for ERP success by analyzing lived experiences of leaders at two-year community and technical colleges in the upper Midwest. The exploration was achieved by conducting a qualitative phenomenological study that consisted of semi-structured interviews with 12 leaders at three sites. There were eight interview questions; two were introductory demographic questions. There were six detailed interview questions, with two specifically addressing the research question, and four designed to lead participants into a more in-depth analysis of factors related to leadership approaches and ERP project success factors. Interviews were conducted via Zoom and in-person, based on the participants' preferences. The interview transcriptions were analyzed via Atlas.ti using a thematic coding approach resulting in four themes: (1) project and change management, (2) strategic guidance, (3) resource alignment and allocation, (4) vendor and software. Theme one is comprised of eight sub-themes covering specifics abou (open full item for complete abstract)
Committee: Patrick Bennett (Committee Chair); Yuerong Sweetland (Committee Member); Tarae Terry (Committee Member)
Subjects: Educational Leadership; Educational Software; Educational Technology; Higher Education