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Measures of User Interactions, Conversations, and Attacks in a Crowdsourced Platform Offering Emotional Support.

Yelne, Samir
http://orcid.org/0000-0002-8292-6311
http://rave.ohiolink.edu/etdc/view?acc_num=wright1482330888961028

Abstract Details

2016, Master of Science in Computer Engineering (MSCE), Wright State University, Computer Engineering.
Online social systems have emerged as a popular medium for people in society to communicate with each other. Among the most important reasons why people communicate is to share emotional problems, but most online social systems are uncomfortable or unsafe spaces for this purpose. This has led to the rise of online emotional support systems, where users needing to speak to someone can anonymously connect to a crowd of trained listeners for a one-on-one conversation. To better understand who, how and when users utilize these systems, and to evaluate their safety, this thesis offers a comprehensive examination of the characteristics of users and their interactions from a massive, leading emotional support platform. From a big data set of millions of conversations across hundreds of thousands of users, the study employs statistical measurement techniques and predictive analytics to shed light about the ways these platforms are utilized, and the extent to which users behave in un-wanting ways. The analysis leads to recommendations on promoting positive system utilization and an understanding of the effectiveness of protections in place to thwart emotional attacks. This work is likely the first to measure the activities and interactions in an online social system for emotional support.
Derek Doran, Ph.D. (Advisor)
Junjie Zhang, Ph.D. (Committee Member)
Tanvi Banerjee, Ph.D. (Committee Member)
56 p.
Computer Engineering; Computer Science
Online Social Networks; Cyberbullying; Network Analysis; Emotional support system; User behavior

Recommended Citations

Citations

  • Yelne, S. (2016). Measures of User Interactions, Conversations, and Attacks in a Crowdsourced Platform Offering Emotional Support. [Master's thesis, Wright State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=wright1482330888961028

    APA Style (7th edition)

  • Yelne, Samir. Measures of User Interactions, Conversations, and Attacks in a Crowdsourced Platform Offering Emotional Support. 2016. Wright State University, Master's thesis. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=wright1482330888961028.

    MLA Style (8th edition)

  • Yelne, Samir. "Measures of User Interactions, Conversations, and Attacks in a Crowdsourced Platform Offering Emotional Support." Master's thesis, Wright State University, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=wright1482330888961028

    Chicago Manual of Style (17th edition)

wright1482330888961028
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© 2016, all rights reserved.
This open access ETD is published by Wright State University and OhioLINK.