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BUSINESS COMMUNICATION IN GLOBAL CONTEXTS: STUDYING THE EXPERIENCES OF NATIVE ENGLISH SPEAKING (NES) AND NON-NATIVE ENGLISH SPEAKING (NNES) PROFESSIONALS IN MULTILINGUAL, MULTICULTURAL ORGANIZATIONS

Alali, Shatha Abdulmohsen
http://rave.ohiolink.edu/etdc/view?acc_num=miami1556203981889352

Abstract Details

2019, Doctor of Philosophy, Miami University, English.
The fast growth of globalization and internationalization of businesses have necessitated developing intercultural business communication. Professionals in today’s global job market, particularly those working in multilingual environments, need to be able to communicate with people from diverse cultural and linguistic backgrounds. In this global, technological network, English language competency is for many at the forefront of communication skills needed because of a need for a common lingua franca for international communication. In order to better facilitate communication among native English speakers (NES) and non-native English speakers (NNES), we need to recognize and prepare to help students and professionals work in global multicultural and multilingual contexts. In this dissertation, I argue that we need to look in depth at oral and written professional communication in global contexts. I use frame of English for Specific Purposes (ESP), and I seek to answer how NNES and NES professionals communicate in multilingual, multicultural workplace environment using English as a lingua franca. Focusing on companies in the Gulf States, I conducted 27 interviews with NES and NNES professionals from a wide variety of companies and positions, and I received survey responses from more than 120 NES and NNES professionals. The results show first-person accounts of the challenges faced and opportunities created in the multilingual, multicultural workplace context and detail when and why English or Arabic is used for what purpose. From these accounts, I draw detailed recommendations for business communication pedagogy and curriculum to aid all professionals (both NES and NNES). Some of the recommendations for corporate workplace training and for professional communication education in native-English and non-native English countries include: the importance of self-awareness in language usage for both NES and NNES professionals, the need for cultural intelligence and competence for multicultural communication, the benefits of corporate-specific cultural communication training, including English for specific purposes and business communication in ESL/EFL pedagogy, and the role of visual communication when communicating in multilingual, multicultural contexts.
Heidi Mckee (Committee Chair)
126 p.
Business Education; Curriculum Development; English As A Second Language; Language; Management; Rhetoric
Business Communication; Multilingual Business Communication; Intercultural Business communication; English as a Lingua Franca, ELF; Professional Communication; ESL, EFL; Native-English Speakers; Non-Native English Speakers; English for Specific Purposes

Recommended Citations

Citations

  • Alali, S. A. (2019). BUSINESS COMMUNICATION IN GLOBAL CONTEXTS: STUDYING THE EXPERIENCES OF NATIVE ENGLISH SPEAKING (NES) AND NON-NATIVE ENGLISH SPEAKING (NNES) PROFESSIONALS IN MULTILINGUAL, MULTICULTURAL ORGANIZATIONS [Doctoral dissertation, Miami University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=miami1556203981889352

    APA Style (7th edition)

  • Alali, Shatha. BUSINESS COMMUNICATION IN GLOBAL CONTEXTS: STUDYING THE EXPERIENCES OF NATIVE ENGLISH SPEAKING (NES) AND NON-NATIVE ENGLISH SPEAKING (NNES) PROFESSIONALS IN MULTILINGUAL, MULTICULTURAL ORGANIZATIONS. 2019. Miami University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=miami1556203981889352.

    MLA Style (8th edition)

  • Alali, Shatha. " BUSINESS COMMUNICATION IN GLOBAL CONTEXTS: STUDYING THE EXPERIENCES OF NATIVE ENGLISH SPEAKING (NES) AND NON-NATIVE ENGLISH SPEAKING (NNES) PROFESSIONALS IN MULTILINGUAL, MULTICULTURAL ORGANIZATIONS." Doctoral dissertation, Miami University, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=miami1556203981889352

    Chicago Manual of Style (17th edition)

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© 2019, some rights reserved.Creative Commons License BUSINESS COMMUNICATION IN GLOBAL CONTEXTS: STUDYING THE EXPERIENCES OF NATIVE ENGLISH SPEAKING (NES) AND NON-NATIVE ENGLISH SPEAKING (NNES) PROFESSIONALS IN MULTILINGUAL, MULTICULTURAL ORGANIZATIONS by Shatha Abdulmohsen Alali is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Based on a work at etd.ohiolink.edu.
This open access ETD is published by Miami University and OhioLINK.