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Managing Change from Disruptive Innovation: United States Property & Casualty Insurance

Roberts, Daniel Peter, Jr.
http://orcid.org/0009-0004-4467-2797
http://rave.ohiolink.edu/etdc/view?acc_num=frank1682338562969303

Abstract Details

2023, Doctor of Business Administration (D.B.A.), Franklin University, Business Administration.
The aim of this study was to explore Property & Casualty insurance executives' views of innovative and disruptive technologies' influence on organizational culture, leadership, and change management as the Property and Casualty business environment is rapidly evolving and changing. The insurance industry faces competition from new entrants and long-time competitors. The Covid-19 pandemic has been a significant disruptor of the traditional business models. Customers have shifted their expectations to online and mobile options to interact and conduct business. This study will use a qualitative phenomenological descriptive approach to address the research question and five sub-research questions. The study's conceptual framework incorporated disruptive innovation and change management theories to guide the study. The study population consisted of fifteen leaders at a director or officer level, and a criterion sampling strategy was utilized in finding the study's participants. The participants were interviewed via Zoom technology and asked open-ended questions to provide in-depth responses regarding their views of innovative and disruptive technologies' influence on organizational culture, leadership, and change management. The interviews were transcribed verbatim, coded, and analyzed for major themes. NVivo software was used for the coding analysis of the collected data. The research could lead to a broader review of disruptive innovations' impact on the internal and external environments that affect the US P&C industry's business models, drive change management, and foster and develop innovative cultures.
Andy Igonor (Committee Chair)
Bethany Poore (Committee Member)
Tim Reymann (Committee Member)
194 p.
Management; Technology
disruptive innovation; property & casualty insurance; organizational culture; innovation leadership

Recommended Citations

Citations

  • Roberts, Jr., D. P. (2023). Managing Change from Disruptive Innovation: United States Property & Casualty Insurance [Doctoral dissertation, Franklin University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=frank1682338562969303

    APA Style (7th edition)

  • Roberts, Jr., Daniel. Managing Change from Disruptive Innovation: United States Property & Casualty Insurance. 2023. Franklin University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=frank1682338562969303.

    MLA Style (8th edition)

  • Roberts, Jr., Daniel. "Managing Change from Disruptive Innovation: United States Property & Casualty Insurance." Doctoral dissertation, Franklin University, 2023. http://rave.ohiolink.edu/etdc/view?acc_num=frank1682338562969303

    Chicago Manual of Style (17th edition)

frank1682338562969303
683
© 2023, all rights reserved.
This open access ETD is published by Franklin University and OhioLINK.