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Final Dissertation Tiffany Beskid.pdf (2.54 MB)

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Multigenerational Communication Preferences in the Workplace

Beskid, Tiffany Rose Morse
http://rave.ohiolink.edu/etdc/view?acc_num=frank1666781019156664

Abstract Details

2022, Doctor of Professional Studies (D.P.S.) in Instructional Design Leadership, Franklin University, International Institute for Innovative Instruction.
Over the years, the forms of communication have changed drastically due to always changing technology. Where face-to-face or phone interactions used to be the only way to communicate with one another, workplaces now can email, post communications on a company-wide portal, or hold virtual meetings. With four generations currently in the workplace, Baby Boomers, Generation X, Millennials, and Generation Z, research shows there are differences in the way all generations prefer to communicate. The objective of this study was to determine whether there is a statistical difference in preferred communication methods, what the preferred channel is, if there is a difference in preference based on the context of what is being delivered, if there is a preference in the technology used for workplace trainings, and whether the COVID-19 pandemic restrictions caused a change in preferences among generations. A quantitative study was performed to analyze the research questions. All participants filled out a survey and questionnaire through SurveyMonkey. ANOVA analysis and comparisons of means and standard deviations were used to analyze the results. While differences were found among the means and standard deviations, only two statistically significant differences were found. This study found valuable information organizations can use to better the communication for all employees. Organizations can utilize this information to create effective communication and trainings across the workplace. Creating a more effective communication method will help keep employees motivated and engaged.
Courtney McKim (Committee Chair)
Jessie Kong (Committee Member)
Yi Yang (Committee Member)
110 p.
Behavioral Sciences; Behaviorial Sciences; Business Community; Communication; Comparative; Instructional Design; Mass Communications; Personality
Workplace Communication; Generations Millennial Baby Boomer Generation X Generation Z

Recommended Citations

Citations

  • Beskid, T. R. M. (2022). Multigenerational Communication Preferences in the Workplace [Doctoral dissertation, Franklin University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=frank1666781019156664

    APA Style (7th edition)

  • Beskid, Tiffany. Multigenerational Communication Preferences in the Workplace. 2022. Franklin University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=frank1666781019156664.

    MLA Style (8th edition)

  • Beskid, Tiffany. "Multigenerational Communication Preferences in the Workplace." Doctoral dissertation, Franklin University, 2022. http://rave.ohiolink.edu/etdc/view?acc_num=frank1666781019156664

    Chicago Manual of Style (17th edition)

frank1666781019156664
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© 2022, all rights reserved.
This open access ETD is published by Franklin University and OhioLINK.