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THE IMPACT OF USER INVOLVEMENT ON INFORMATION SYSTEM PROJECTS

Eichhorn, Bradford Reese
http://rave.ohiolink.edu/etdc/view?acc_num=csu1410793063

Abstract Details

2014, Doctor of Business Administration, Cleveland State University, Monte Ahuja College of Business.
Information systems (IS) development has been studied from many perspectives. Information systems are being viewed as a service as the economy shifts from being industrial-based to service-based. This shift is motivating the business user to become more involved with the development of the system. The once clear roles of user-as-specifier and IT professional-as-developer are blurring. This research addresses three objectives. First, we survey the actual business users themselves for their perception of activities and satisfaction with the completed system. Second, we analyze the separation of business requirements into two constructs representing the functional and presentation dimensions of these requirements to advance our understanding of user involvement on information system projects. Third, we explore the combinations of user characteristics and their activities that can improve IS project performance. A new comprehensive model is proposed to represent the business user as an active participant in system development. A survey instrument is developed from a widespread literature review of IS project performance, user involvement and project management. The instrument was tested to ensure its ease of completion and its comprehensibility. The revised instrument was sent to 3,419 U.S. business users in multiple industries from which 205 valid surveys were received. Structural Equation Modeling was used to validate the measurements and analyze the hypotheses and the overall model. The results confirm some previous findings and document new discoveries regarding the users, their activities and the impact on user satisfaction.
Oya Tukel, PhD (Committee Chair)
Walter Rom, PhD (Committee Member)
Ray Henry, PhD (Committee Member)
Tibor Kremic, DBA (Committee Member)
256 p.
Business Administration; Information Systems; Information Technology; Management; Operations Research
User Involvement; Project Management; Business Requirements; Structural Equation Modeling; Functional Requirements; Presentation Requirements; Information Systems

Recommended Citations

Citations

  • Eichhorn, B. R. (2014). THE IMPACT OF USER INVOLVEMENT ON INFORMATION SYSTEM PROJECTS [Doctoral dissertation, Cleveland State University]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=csu1410793063

    APA Style (7th edition)

  • Eichhorn, Bradford. THE IMPACT OF USER INVOLVEMENT ON INFORMATION SYSTEM PROJECTS. 2014. Cleveland State University, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=csu1410793063.

    MLA Style (8th edition)

  • Eichhorn, Bradford. "THE IMPACT OF USER INVOLVEMENT ON INFORMATION SYSTEM PROJECTS." Doctoral dissertation, Cleveland State University, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=csu1410793063

    Chicago Manual of Style (17th edition)

csu1410793063
8,114
© 2014, all rights reserved.
This open access ETD is published by Cleveland State University and OhioLINK.