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Kraus Dissertation 11_17_ 2024.pdf (2.5 MB)

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Improving a Feedback Environment: An Evaluation of a Technology Department's Climate Change Intervention

Kraus, Aaron J
http://orcid.org/0009-0006-9723-631X
http://rave.ohiolink.edu/etdc/view?acc_num=akron1731314162372847

Abstract Details

2024, Doctor of Philosophy, University of Akron, Psychology-Industrial/Organizational.
This dissertation evaluates an intervention designed to improve the Supervisor Feedback Environment (SFE) within the technology department of a Fortune 100 company, emphasizing its critical role in employee development and organizational outcomes. The intervention, grounded in a behavior change framework, enhanced SFE to positively influence employee experience, retention, and performance. The study utilized a comprehensive archival dataset to examine the intervention's impact on SFE and important employee outcomes. The central hypothesis posits that the intervention would significantly enhance SFE, subsequently improving employee performance, retention, and experience. Analytically, the research employed Hierarchical Linear Modeling (HLM) to address the data's nested structure and supplemental non-parametric tests to account for the non-normality of SFE within this dataset. Results supported the intervention’s efficacy in improving SFE and demonstrated that enhancing SFE positively affected key employee outcomes. The implications of these findings are discussed, highlighting the necessity of multi-level methods in SFE research and advocating for more synergistic collaboration between academics and practitioners in the field of I/O Psychology. The dissertation underscores the methodological insights gained from the study. It suggests future research directions, mainly focusing on generalizability across different organizational contexts and feedback environments (including co-worker), demographic moderators, and other employee-level variables like feedback orientation play in perceptions of SFE. This research advances the theoretical understanding of SFE and offers practical insights for organizations striving to cultivate more effective feedback climates, cultures, and environments.
Paul Levy (Advisor)
Andrea Snell (Committee Co-Chair)
Erin Makarius (Committee Member)
Joelle Elicker (Committee Member)
James Diefendorff (Committee Member)
329 p.
Psychology
Feedback Environment, Feedback Culture, Behavior Change, Behavior Modeling Training, Performance Evaluation, Agile, Feedback Seeking Behavior, Turnover, Training Measurement, Culture, Hierarchical Linear Modeling (HLM), I/O Psychology

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Citations

  • Kraus, A. J. (2024). Improving a Feedback Environment: An Evaluation of a Technology Department's Climate Change Intervention [Doctoral dissertation, University of Akron]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=akron1731314162372847

    APA Style (7th edition)

  • Kraus, Aaron. Improving a Feedback Environment: An Evaluation of a Technology Department's Climate Change Intervention. 2024. University of Akron, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=akron1731314162372847.

    MLA Style (8th edition)

  • Kraus, Aaron. "Improving a Feedback Environment: An Evaluation of a Technology Department's Climate Change Intervention." Doctoral dissertation, University of Akron, 2024. http://rave.ohiolink.edu/etdc/view?acc_num=akron1731314162372847

    Chicago Manual of Style (17th edition)

akron1731314162372847
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© 2024, all rights reserved.
This open access ETD is published by University of Akron and OhioLINK.