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A FIRST PRINCIPLES BASED STRATEGY FOR DEPLOYING PEOPLE CENTRIC LEAN IN SERVICE INDUSTRY - SYSTEMICALLY IMPROVING PEOPLE AND PROCESS EVERYDAY

Uppal, Ravi
http://orcid.org/0000-0001-5358-5418
http://rave.ohiolink.edu/etdc/view?acc_num=akron1627427905576188

Abstract Details

2021, Doctor of Philosophy, University of Akron, Engineering.
Lean Management Systems (LMS) and Continuous Improvement (CI) program deployments are increasingly becoming an important strategy for many organizations for gaining competitive advantage. Such deployments promise success to organizations of any nature and size. Significant resources in the form of employee time, external consultants and training programs are spent on LMS/CI deployments by a vast number of companies every year. Yet despite the long history and evolution of CI methodology, ease of concepts and application, high amount of time and resources spent and furthermore proliferation of such deployments - the adoption and ultimately the success of such programs is highly variable. While many research papers and companies claim to have realized hundreds of millions in economic benefits from Lean deployments, just as many report to not even recover the cost of deployment. Researchers conclude that a complete systems approach to successfully deploy Lean methodology for long-term sustained gains is not widely understood or practiced. For this reason, in this research I present the design work of a new way to approach Lean/CI deployment methodology utilizing first-principles. The need for the new approach to deploying Lean/CI was engendered due to a mandate from the Senior Leadership Team (SLT) at the organization. The SLT desired a holistic approach that would align better to Company’s Lean principles (first principles), show financial impact and bring about behavioral cultural change. This research presents the new approach - from First-Principles for the methodology, design criterion from SLT, to the design of the methodology, and then the application of the methodology to different businesses in the company. In essence, the research shows how any organization can build its own LMS utilizing first- principles to fit their own needs rather than copy pasting fragmented components offered by expensive consultants or snippets from literature – neither of which lead to long term sustained results. Additionally, the research provides the baseline or first iteration of the approach that can be a starting place for any organization. This research presents a systematic and tactical approach to improve the business - people and process every day.
Shengyong Wang (Advisor)
Asoke Dey (Committee Member)
Xiaosheng Gao (Committee Member)
Ping Yi (Committee Member)
Chen Ling (Committee Member)
410 p.
Banking; Engineering; Industrial Engineering; Management; Mechanical Engineering; Systems Design; Systems Science
Lean, Management System, History Of Process Improvement, A3 thinking, Scientific Method, Critical Failure Factors, Six Sigma, Popularity of Lean, Continuous Improvement, First Principles, Visual Management, Strategy, Kanban, Value Stream Analysis, TPS

Recommended Citations

Citations

  • Uppal, R. (2021). A FIRST PRINCIPLES BASED STRATEGY FOR DEPLOYING PEOPLE CENTRIC LEAN IN SERVICE INDUSTRY - SYSTEMICALLY IMPROVING PEOPLE AND PROCESS EVERYDAY [Doctoral dissertation, University of Akron]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=akron1627427905576188

    APA Style (7th edition)

  • Uppal, Ravi. A FIRST PRINCIPLES BASED STRATEGY FOR DEPLOYING PEOPLE CENTRIC LEAN IN SERVICE INDUSTRY - SYSTEMICALLY IMPROVING PEOPLE AND PROCESS EVERYDAY . 2021. University of Akron, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=akron1627427905576188.

    MLA Style (8th edition)

  • Uppal, Ravi. "A FIRST PRINCIPLES BASED STRATEGY FOR DEPLOYING PEOPLE CENTRIC LEAN IN SERVICE INDUSTRY - SYSTEMICALLY IMPROVING PEOPLE AND PROCESS EVERYDAY ." Doctoral dissertation, University of Akron, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=akron1627427905576188

    Chicago Manual of Style (17th edition)

akron1627427905576188
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© 2021, some rights reserved.Creative Commons License A FIRST PRINCIPLES BASED STRATEGY FOR DEPLOYING PEOPLE CENTRIC LEAN IN SERVICE INDUSTRY - SYSTEMICALLY IMPROVING PEOPLE AND PROCESS EVERYDAY by Ravi Uppal is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License. Based on a work at etd.ohiolink.edu.
This open access ETD is published by University of Akron and OhioLINK.