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SUPPRESSING POSITIVE EMOTIONAL DISPLAYS AT WORK: AN ANALYSIS OF THE INDIVIDUAL AND ORGANIZATIONAL CONSEQUENCES AMONG NURSES

Dahling, Jason J.
http://rave.ohiolink.edu/etdc/view?acc_num=akron1195068338

Abstract Details

2007, Doctor of Philosophy, University of Akron, Psychology-Industrial/Organizational.
The current study sought to examine a neglected form of emotional labor, suppressing positive emotional displays. Drawing from the work of Gross (2002) on emotional regulation and Fredrickson (2006) on her broaden-and-build theory of positive emotions, I developed a conceptual model linking suppressed positive emotional displays to lower resilience through changes in positive affect. Further, I explored role identification as an important moderator of this relationship. Because nursing is an occupation increasingly burdened with demands to suppress positive emotions, I tied resilience to several organizational and individual outcomes that have lately been problematic for nurses, including burnout, work-family interference, health, and turnover intentions. Tests of structural regression models indicated support for most hypothesized relationships. Suppressed positive emotional displays had a small, but statistically significant, negative, indirect effect on resilience through positive affect. No support was found for role identification as a moderator, although some main effects on other variables in the model were discovered through subsequent exploratory analyses. Resilience was found to have both direct effects on all three terminal outcomes (work-family interference, general health, and turnover intentions), as well as indirect effects through burnout. Implications, future research directions, and limitations to be addressed in future research are discussed.
Robert Lord (Advisor)
139 p.
Psychology, Industrial
emotional labor; masking; nursing; burnout; turnover intentions; resilience

Recommended Citations

Citations

  • Dahling, J. J. (2007). SUPPRESSING POSITIVE EMOTIONAL DISPLAYS AT WORK: AN ANALYSIS OF THE INDIVIDUAL AND ORGANIZATIONAL CONSEQUENCES AMONG NURSES [Doctoral dissertation, University of Akron]. OhioLINK Electronic Theses and Dissertations Center. http://rave.ohiolink.edu/etdc/view?acc_num=akron1195068338

    APA Style (7th edition)

  • Dahling, Jason. SUPPRESSING POSITIVE EMOTIONAL DISPLAYS AT WORK: AN ANALYSIS OF THE INDIVIDUAL AND ORGANIZATIONAL CONSEQUENCES AMONG NURSES. 2007. University of Akron, Doctoral dissertation. OhioLINK Electronic Theses and Dissertations Center, http://rave.ohiolink.edu/etdc/view?acc_num=akron1195068338.

    MLA Style (8th edition)

  • Dahling, Jason. "SUPPRESSING POSITIVE EMOTIONAL DISPLAYS AT WORK: AN ANALYSIS OF THE INDIVIDUAL AND ORGANIZATIONAL CONSEQUENCES AMONG NURSES." Doctoral dissertation, University of Akron, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=akron1195068338

    Chicago Manual of Style (17th edition)

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© 2007, all rights reserved.
This open access ETD is published by University of Akron and OhioLINK.