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Degree

Doctor of Philosophy, Ohio State University, Educational Services and Research, 2004.

Abstract

The purpose of this study was to examine the unintended consequences among trainers delivering structured on-the-job training (S-OJT) in a Korean insurance sales organization. Specifically, this study investigated whether trainers’ learning and development opportunities through S-OJT trainer preparation, S-OJT trainer delivery actions, and S-OJT trainer work environment influenced four unintended consequences: organizational commitment, occupational commitment, self-efficacy as a trainer, and sales performance. These proposed relationships were hypothetical to be moderated by individual demographic characteristics. A causal-comparative research design was used in this study. The population consisted of all S-OJT trainers (N = 2498) who were working in the Korean organization in 2003. Three hundred thirty four S-OJT trainers were randomly selected from 20 division offices. Data were collected through a mailed questionnaire. The total number of respondents was 235 (response rate: 70.35%). Standard multiple regression analyses and nested regression analyses were used to address the research questions. The results of this study showed that three of the four expected unintended consequences of S-OJT on trainers existed: organizational commitment, occupational commitment, and self-efficacy. However, sales performance is not directly related to trainers’ experience in S-OJT. The findings of this study showed that the S-OJT effectiveness could be explained by the unintended consequences on trainers beyond the explicit expectations on trainees. The results suggest that the success of S-OJT depends on 1) how organizations develop their trainers, 2) how organizations provide support to their trainers, and 3) the close contacts with stakeholders. In summary, the S-OJT program is for the trainees. However, this study found that the S-OJT program benefits for trainers as well. Implications for theory in the field of HRD are presented.

Subject Headings

Education, Adult and Continuing

Keywords

Structured On-the-Job Training; Trainer; Unintended outcomes

Advisor

Ronald L. Jacobs

Pages

234p.

Document number: osu1085770203
Permalink: http://rave.ohiolink.edu/etdc/view?acc_num=osu1085770203

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