Department: Nance College of Business Administration ![[clear]](close-x.png "Remove this limiter")
25 matches in the database.
These are records: 1 - 25.
1.
Brown, Marvin Lane.
The Impact of Data Imputation Methodologies on Knowledge Discovery.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2008, Cleveland State University
► The purpose of this research is to investigate the impact of Data…
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▼ The purpose of this research is to investigate the impact of Data Imputation Methodologies that are employed when a specific Data Mining algorithm is utilized within a KDD (Knowledge Discovery in Databases) process. This study will employ certain Knowledge Discovery processes that are widely accepted in both the academic and commercial worlds. Several Knowledge Discovery models will be developed utilizing secondary data containing known correct values. Tests will be conducted on the secondary data both before and after storing data instances with known results and then identifying imprecise data values. One of the integral stages in the accomplishment of successful Knowledge Discovery is the Data Mining phase. The actual Data Mining process deals significantly with prediction, estimation, classification, pattern recognition and the development of association rules. Neural Networks are the most commonly selected tools for Data Mining classification and prediction. Neural Networks employ various types of Transfer Functions when outputting data. The most commonly employed Transfer Function is the s-Sigmoid Function. Various Knowledge Discovery Models from various research and business disciplines were tested using this framework. However, missing and inconsistent data has been pervasive problems in the history of data analysis since the origin of data collection. Due to advancements in the capacities of data storage and the proliferation of computer software, more historical data is being collected and analyzed today than ever before. The issue of missing data must be addressed, since ignoring this problem can introduce bias into the models being evaluated and lead to inaccurate data mining conclusions. The objective of this research is to address the impact of Missing Data and Data Imputation on the Data Mining phase of Knowledge Discovery when Neural Networks are utilized when employing an s-Sigmoid Transfer function, and are confronted with Missing Data and Data Imputation methodologies.
Advisors/Committee Members: Lin, Chien-Hua (Mike).
Subjects: Business education; Computer science
Keywords: Data Mining; Knowledge Discovery; Data Imputation; Neural Networks; Transfer Functions; Sigmoid
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2.
Caravut, Sinchai.
MULTIPLE LOGS ANALYSIS FOR DETECTING ZERO-DAY BACKDOOR TROJANS.
Degree: Master of Computer and Information Science, Nance College of Business Administration, 2008, Cleveland State University
► Trojan horses commonly known as "Trojans" are the computer threats that have…
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▼ Trojan horses commonly known as "Trojans" are the computer threats that have been recently causing trouble on the internet because of their new propagation techniques. Social engineering has become a popular strategy to deceive people to run the attacker's malicious programs. Trojans use this technique to propagate themselves from a computer or a network to others, thus making them hard to prevent. The only way to keep computers and networks safe from them is by detecting them as soon as possible. Because of their quiet behavior, it's hard to detect by only IDS (Intrusion Detection System) log analysis; therefore, multiple log analysis is presented for detecting zero-day Trojans. Since there are many kinds of Trojans nowadays, for the first phase we will only concentrate on zero-day backdoor Trojans. Basically, IDS logs, connection logs, process activity logs and system logs are considered for monitoring user activities and traffic behavior. We make the list of process activities from studying the behavior of many kinds of backdoor Trojans. For example, most backdoor Trojans are downloaded from suspicious websites, which can be revealed from IDS logs and connection logs. Next, process activity logs and system logs can monitor applications' behavior when users try to install backdoor Trojans such as opening unusual ports, hiding processes, modifying the registry for auto-startup, or disabling antivirus services. We look closer at IDS logs if infected machines try to connect to remote IRC servers for sending information every time they start or close or if they generate anomalous traffic such as port scanning or DDos (Distributed Denial of Service) used to attack neighbors. Because of thorough examination, multiple log analysis can create a powerful and accurate alarm for detecting zero-day backdoor Trojans.
Advisors/Committee Members: Lin, Chien-Hua.
Subjects: Computer science
Keywords: detecting backdoor trojans
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3.
Carrillo, Giovanna M.
The Impact of Regulation and Governance on the Risk Profile of Banks.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2012, Cleveland State University
► The impact of regulation and corporate governance on banks' risk profiles has…
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▼ The impact of regulation and corporate governance on banks' risk profiles has gained greater importance with the passage of new legislations starting late 1990s and the recent global turmoil in the financial services industry. The extant literature indicates that the effects of corporate governance mechanisms differ between financial and non-financial firms. Yet, the effects on risk-taking have been less conclusive for financial firms primarily because of changing regulations impacting incentives and risk-taking patterns of banks. While the objective of regulation in the banking industry is to preserve the stability of the financial sector and the economic system, corporate governance mechanisms help mitigate agency problems. As such, regulation and governance mechanisms are set to ensure that bank managers serve the best interests of stakeholders. This dissertation examines the risk profiles of banks in the context of recent legislations concerning bank regulations and corporate governance. The methodology includes univariate and multivariate analyses. The study, which covers a 13 year period, examines the impact of the Gramm-Leach-Bliley Act (GLBA) of 1999, on banks’ risk profile. The findings suggest that governance structures comingle with regulation to determine the risk profile of banks, specifically; corporate governance and the risk profile of banks vary by bank size. This dissertation finds evidence that the deregulation experienced by the banking industry with the passage of the Act has had a diminishing impact on banks’ risk, owing to diversification of revenues through nontraditional activities.
Advisors/Committee Members: Bathala, Chenchu.
Subjects: Finance
Keywords: corporate governance, banking regulation, GLBA
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4.
Chan, Steven.
Governance methods used in externalizing information technology.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2012, Cleveland State University
► Information technology (IT) is the largest capital expenditure in many firms and…
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▼ Information technology (IT) is the largest capital expenditure in many firms and is an integral part of many organizations’ strategies. However, the benefits that each company receives from its IT investments vary. One study by Weill (2004) found that the top performer in the sample was estimated to have as high as a 40% greater return on its IT investment than its competitors. To expedite the progress toward getting better value from IT investments, along with the need to deal with the increasing complexity and expense of IT, a growing number of companies are turning to outside service providers to develop and/or manage various aspects of their information systems. The governance methods used by firms to maintain control over the quality, services, and cost of IT outsourcing are the focus of this dissertation. Previously in the literature, researchers have looked into the phenomenon of outsourcing from various perspectives. However, existing literature has not constructed or proposed an outsourcing model that examines the important moderating impact of internal technical capabilities to governance mechanisms. Building on existing literature related to IT outsourcing, this dissertation examines governance mechanisms that were used by firms to maintain control over the quality, services, and the cost of outsourcing of IT in order to identify their contribution to the success of IT outsourcing initiatives from the perspective of managers whose companies have engaged in IT outsourcing. In this dissertation, a research model was developed, and through an on-line survey instrument, data were collected from the members of the Information Systems Community of Practice in the Project Management Institute. The findings showed that the following governance mechanisms had positive impact on managerial perceptions of IT outsourcing success: (1) Financial commitment in the form of dedicated asset-specific investments; and (2) attitudinal commitment. This study also confirms the moderation effect that firm technological capabilities have on the relationship between managerial perception of outsourcing success and attitudinal commitment, respectively. Additionally, this study added to the literature in that it found that financial commitment and attitudinal commitment impacts on future business are partially mediated by outsourcing success. Based on the findings of this study, practical application and suggestion for future research are offered.
Advisors/Committee Members: Storrud-Barnes, Susan.
Subjects: Business Administration
Keywords: Strategy, IT Outsourcing, governance, Relational View, Transaction Cost Economics, Resource-based View
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5.
Darovich, Andrew.
Productivity at the Cost of Efficiency: An Analysis of Advanced C# Programming.
Degree: Master of Computer and Information Science, Nance College of Business Administration, 2012, Cleveland State University
► In this modern age of computer programming, there are many advanced features…
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▼ In this modern age of computer programming, there are many advanced features at our disposal. These are designed with elegance in mind and are put in place to allow programmers to be more productive. They are often meant to remove the need to know machine and system specifics so that programmers can focus on the higher level tasks at hand. What this analysis focuses on is examining what happens behind the scenes when using these advanced features. Performance for various new features of C# such as anonymous methods, reflection, and iterators were examined alongside more traditional programming styles in order to determine if these advanced features designed for productivity have any negative impacts on program efficiency. The outcome of this analysis is that these new features are highly beneficial and should be used whenever possible as they have a negligible effect on efficiency. Even when used haphazardly, these new features have proven to be just as efficient as standard programming methods.
Advisors/Committee Members: Blake, Ben.
Subjects: Computer Science
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6.
DeGennaro, Alfred Joseph.
Application of Multiple Intelligence Theory to an e-Learning Technology Acceptance Model.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2010, Cleveland State University
► With the speed of doing business on the rise, employees must learn…
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▼ With the speed of doing business on the rise, employees must learn to adapt to new technologies and improved performance expectations without losing productivity or time on task. Students looking to enter the workforce must understand that education does not end with graduation; rather the expectation is that everyone will be life long learners.To meet the challenge, education providers are looking for alternative ways to bring education to the student and enhance the learning experience. With e-learning, students enjoy flexible scheduling, businesses can realize improvements in workforce skills while reducing education expenditures (i.e. improved Return On Investment, ROI) and education providers extend their campuses at minimal cost. E-learning is fast becoming a preferred method of delivering quality education any time, any where. Educators, however, have mixed feelings on the subject. Many have embraced the new technology and report positive results. Others question the effectiveness of e-learning, pointing to the high dropout rate in e-learning courses and bias in the literature supporting e-learning. The cautious are concerned about rushing in on uncertain ground. They recall the advent of television and the unmet promises of that technology with respect to education. The purpose of this study is to develop an e-learning adoption model that is firmly founded in education research (especially with respect to learning) coupled with what is understood about the diffusion and acceptance of (information) technology. The goal of developing such a model is to identify and pair crucial learning characteristics of students with the acceptance of the technology used to deliver educational content electronically so as to foster mastery learning. Students can use the results of this study to help decide whether or not to enroll in an e-learning course or what additional strategies they may need to employ so as to maximize the experience. Businesses may benefit from an understanding of how to match the needs of their employees with appropriate criteria for selecting the most effective e-learning delivery system. Schools and colleges can use such a model to help minimize the dropout rate from distance learning courses and to promote overall student success.
Advisors/Committee Members: Misra, Santosh.
Subjects: Business education; Education; Educational theory; Information Systems; Teaching
Keywords: e-learning, elearning, multiple intelligences, technology acceptance model, TAM, MI, learning
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7.
Gailey, Edward D.
Strategic Price Competition and Price Disperion in the Airline Industry: A Conceptual Framework and Empirical Analysis.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2009, Cleveland State University
► It is a generally accepted belief in marketing literature that variation in…
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▼ It is a generally accepted belief in marketing literature that variation in prices, i.e. price dispersion, is a critical, strategic factor that influences product demand, profitability, and social welfare. While there is a substantial amount of research on price dispersion, prior research has mainly studied price dispersion in the context of consumer heterogeneity, and not comprehensively studied the effects of competition on price dispersion. According to the structure-conduct-performance (SCP) paradigm, market structure and firm conduct are important indicators of firm performance and long-term sustainable competitive advantage. A greater understanding of the influences of market structure and competition on price dispersion provides valuable insights and extends the stream of research on price dispersion. Therefore, the main objective of this dissertation is to increase the understanding of the effects of strategic price competition on price dispersion. Specifically, this research encompasses an evaluation of the effects of strategic price competition in a multi-market context on price dispersion by focusing on market and competition characteristics. The effects of strategic price competition on price dispersion of airline ticket prices are empirically evaluated based on an extensive database from the U.S. Department of Transportation. The results of this study show that multi-market contact between rival firms and the interaction of multi-market contact and market concentration have a significant effect on price dispersion. These results have important academic and managerial implications.
Advisors/Committee Members: Dixit, Ashutosh.
Subjects: Marketing
Keywords: Price dispersion; multi-market contact; competition; market concentration
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8.
Iren, Perihan.
Information Disclosure and Banking Sector Performance and Stability.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2010, Cleveland State University
► Over the last decade, financial and capital markets have grown very rapidly…
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▼ Over the last decade, financial and capital markets have grown very rapidly and the markets have become more complex as a result of increased used of derivative securities. The recent subprime crisis has intensified the debate regarding the need for greater transparency. The purpose of this study is to contribute to this debate by examining the relationship between the quantity and quality of information disclosure regarding a bank’s securitization and credit derivative activities and the subsequent impact on bank performance and stability. The results show a significant relationship between the quality/quantity of disclosure and bank performance/stability. When information on securitization and credit derivative activities are disclosed on call reports and annual reports, performance/stability initially decreases. After a bank establishes certain setup, equipment, personnel and expertise on these activities, performance/stability starts to increase. The results also show that increases in disclosure/activity have an asymmetrical impact on bank performance and stability compared to decreases in disclosure; bank performance measures are more sensitive to disclosure than stability measures; the financial markets are more sensitive to changes in quantitative measures of disclosure/activity compared to qualitative measures; and the financial markets show the greatest reaction to changes in the level of disclosure/activity by money center banks, followed by regional banks. The empirical results show that even when the level of financial activity had not changed, an increase in the detail describing the activity was followed by a significant reaction in the market. Examining the bank’s annual report, it appears that an extensive discussion of their securitization and credit derivatives activities tends to increase stock price volatility, Analysis of the effects of the quality of disclosure shows that low quality information decreases performance but has no effect on stability. Also, the results show that highly transparent banks are riskier than their less transparent peers. A comparison of troubled and healthy banks in terms of their information disclosure surprisingly reveals that troubled banks are more transparent than healthy banks. Greater disclosure regarding their securitization and credit derivative activities submitted on regulatory reports, as well as extensive coverage of credit derivatives in annual reports, increases the probability of an institution being classified as a “troubled” bank.
Advisors/Committee Members: Reichert, Alan.
Subjects: Finance
Keywords: bank; DISCLOSURE; securitization; SSBI; DARI; credit derivative; ROA
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9.
Joseph, Woodside M.
BUSINESS INTELLIGENCE AND LEARNING, DRIVERS OF QUALITY AND COMPETITIVE PERFORMANCE.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2011, Cleveland State University
► Purpose: As healthcare organizations expand the scope of their operations with an…
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▼ Purpose: As healthcare organizations expand the scope of their operations with an eye towards cost reductions, quality improvements, sustainability, increased stakeholder satisfaction and increased performance, they are increasingly investing significant resources into information systems in general and Business Intelligence Systems (BIS) in particular to provide the necessary operational and decision support information. This paper seeks to model the relationships between BIS, learning, quality organization and competitive performance, as well as measure the influence BIS has on end-user perceptions of quality and competitive performance from a learning point of view. Methods: Qualitative and quantitative methods including survey, interview, and case study instruments to measure the link between BIS, learning models of mental-model building and mental-model maintenance, quality organization, and competitive performance. Individual, organizational, system, information, and service characteristics are explored to measure the relationship between variables. Extending models from prior-literature, a proposed model is introduced to improve the explanatory power of the prior model, and extend theoretical, practical, and policy contributions within a healthcare setting. Results: Results demonstrate a significant relationship between learning, quality and competitive performance when utilizing BIS. Information and system quality characteristics also influence the level of learning. The model increases the explanatory power over the prior information support systems and learning models and adds important contributions to healthcare research and practice. Contribution: Technology improvements and cost reductions have allowed BIS to be extended to the entire set of organizational stakeholders to provide information for various forms of decision making. Despite these improvements, there is still a significant organizational investment and risk to implement and maintain BIS. Expectations and funding for BIS in healthcare are based on the desire for improved quality and competitive performance across all levels of the organization. Previous information systems have not demonstrated a link between multiple forms of learning and competitive performance. In addition research does not directly address how BIS and learning impact healthcare quality or discuss BIS specific relationships specifically within a healthcare setting. BIS which expand the inherent information analysis capabilities and expands usage to all stakeholders demonstrates a link between both mental-model building, mental-model maintenance as a component of learning, quality organization and competitive performance. Through democratizing BIS, organizations can become sustainable through improved healthcare quality and competitive performance across all employee levels.
Advisors/Committee Members: Fadlalla, Adam.
Subjects: Business Administration; Computer Science; Health Care; Health Care Management; Information Systems; Information Technology
Keywords: BI; BIS; Business Intelligence; Healthcare; Quality; Learning; Competitive Performance
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10.
Kroeger, James W.
Firm Performance as a Function of Entrepreneurial Orientation and Strategic Planning Processes.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2007, Cleveland State University
► New business creation is essential for our nation’s economy and accounts for…
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▼ New business creation is essential for our nation’s economy and accounts for all net new job creation. However, 56% of small businesses fail within four years of startup. One way to address this issue is to employ an approach combining an entrepreneurial orientation (EO) with key strategic management planning practices for firms seeking to gain a competitive advantage and improve firm performance. Entrepreneurial orientation is the propensity of firms to be innovative, proactive, and be willing to take risks. This research project empirically investigated the relationship among a firm’s scanning intensity, locus of planning, planning flexibility and entrepreneurial orientation and firm performance. The sample for this research involved the owners and principal managers of Northeastern Ohio small businesses. Results indicate that a firm’s entrepreneurial orientation is positively related to firm performance. However, the positive relationship between strategic planning processes and firm performance was not supported. Environmental uncertainty was shown to have an effect on the relationship between entrepreneurial orientation and performance.
Advisors/Committee Members: Scherer, Robert.
Keywords: Entrepreneurial Orientation, Planning Practices, Firm Performance
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11.
Krupp, Brian.
Exploration of Dynamic Web Page Partitioning for Increased Web Page Delivery Performance.
Degree: Master of Computer and Information Science, Nance College of Business Administration, 2010, Cleveland State University
► The increasing use of the Internet and demand for real-time information has…
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▼ The increasing use of the Internet and demand for real-time information has increased the amount of dynamic content generated residing in more complex distributed environments. The performance of delivering these web pages has been improved through more traditional techniques such as caching and newer techniques such as pre-fetching. In this research, we explore the dynamic partitioning of web page content using concurrent AJAX requests to improve web page delivery performance for resource intensive synchronous web content. The focus is more on enterprise web applications that exist in an environment such that a page's data and processing is not local to one web server, rather requests are made from the page to other systems such as database, web services, and legacy systems. From these types of environments, the dynamic partitioning method can make the most performance gains by allowing the web server to run requests for partitions of a page in parallel while other systems return requested data. This differentiates from traditional uses of AJAX where traditionally AJAX is used for a richer user experience making a web application appear to be a desktop application on the user's machine. Often these AJAX requests are also initiated by a user action such as a mouse click, key press, or used to check the server periodically for updates. In this research we studied the performance of a manually partitioned page and built a dynamic parser to perform dynamic partitioning and analyzed the performance results of two types of applications, one where most processing is local and another where processing is dependent on other systems such as database, web services and legacy systems. The results presented show that there are definite performance gains in using a partitioning scheme in a web page to deliver the web page faster to the user.
Advisors/Committee Members: Arndt, Timothy.
Subjects: Computer Engineering; Information Technology
Keywords: AJAX; Internet; Concurrent AJAX; Web Performance; Web
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12.
LaRosa, Richard J.
A Cross-National Comparison of Corporate Web-Site Communications: An Examination of the Services Sector.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2008, Cleveland State University
► Despite the trend toward increased marketing in the electronic medium, there is…
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▼ Despite the trend toward increased marketing in the electronic medium, there is still a lack of comprehensive research. Especially noteworthy is the lack of research on equivalence of electronic information across both industries and national boundaries. The literature is replete with findings from studies surrounding consumer and B2B goods advertising promoted through print and TV mediums; however, this study suggests that previous findings and methods may not be directly transferrable to service advertisers in an electronic medium. The specific design characteristics inherent with the web medium combined with the inherent limitations surrounding cultural indices suggest that new methods and measures are required. This study proposes that a newly developed one-dimensional construct that incorporates socioeconomic, media, and technology variables can be applied to better evaluate differences in web-based information content. It is suggested that this new indicator can support a clearer and more systematic procedure for use in cross-national communication studies than previously used methods.
Advisors/Committee Members: Cutler, Bob.
Subjects: Business education; Marketing
Keywords: web site communications; cross-national; content analysis; standardization
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13.
LEE, YEONYEOB.
DECISION-MAKING UNCERTAINTY, NEED FOR COGNITIVE CLOSURE, AND SUPPLY CHAIN PERFORMANCE.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2011, Cleveland State University
► Most firms must acquire materials or services from their suppliers. They use…
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▼ Most firms must acquire materials or services from their suppliers. They use these materials or services, add value to them, and sell them to others. Supply disruptions, commonly known as the bullwhip effect, have been a major challenge facing supply chain firms. Although previous research of operational or structural causes of supply disruptions or supply disruption risk created by situational factors and buyer perceptions and associated impacts on supply chain performance has been conducted, it has not linked the relationship of decision-making uncertainty and need for cognitive closure (NFCC) with impacts on SCP. This study identifies and enhances the current operations management (OM) model by creating a new construct (consolidated buyer decision-making uncertainty (DMU)), and integrating the existing construct (NFCC), to model behavioral impacts on supply chain performance (SCP). It references and builds on over 120 literature sources. It targets purchasing managers that are extensively involved in the decision-making processes for purchasing decisions and are responsible for managing supply disruption risk. This study explores the individual’s effect on supply chain dynamics by analyzing the information search behavior of supply chain members in a complex decision process. An individual’s bounded rationality is inherent in the decision-making process. This study adds to the literature the use of DMU in connection with NFCC. Findings reveal that high NFCC purchasing decision-makers (vs. low NFCC) that are motivated to reduce discomfort associated with DMU, are also motivated to close on a decision. Individuals with high NFCC significantly correlated to increased overall SCP. However, knowledgeable and experienced high NFCC purchasing managers consistently make better purchasing decisions (high SCP) for their firms than less experienced high NFCC purchasing managers. The less experienced high NFCC purchasing managers may need training to better utilize supplier performance facts and data to develop confident decisions, reduce decision errors and biases, and improve their work performance. By reducing supply disruption risk through managing NFCC pitfalls, this study expects buying firms to improve their performance.
Advisors/Committee Members: Rom, Walter.
Subjects: Business Administration; Operations Research
Keywords: Buyer-Supplier Relationships (BSRs); Consolidated Buyer Decision-Making Uncertainty (DMU); Need for Cognitive Closure (NFCC); Supply Chain Management (SCM); Supply Chain Performance (SCP)
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14.
Liu, Chinpiao.
The Impact of Diversification on Bank Holding Company Performance.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2009, Cleveland State University
► Bank holding companies (BHCs) are hypothesized to achieve potential portfolio and synergistic…
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▼ Bank holding companies (BHCs) are hypothesized to achieve potential portfolio and synergistic benefits through various forms of diversification. On the other hand, diversification can generate new managerial problems or agency costs. This dissertation examines five issues. 1) Do all the various forms of diversification have the same favorable/unfavorable effects on BHCs’ performance?, 2) Are there any interaction effects among the various types of diversification?, 3) Since the business strategies of large BHCs are different from those of small BHCs, do the diversification effects vary by size?, 4) How did diversification impact BHC performance during the 2007-2008 financial crisis?, and 5) What types of diversification-associated Merger and Acquisitio should BHCs employ to take advantages of diversification benefits?Overall Results - The study finds that not all forms of diversifications have the same impacts on BHCs’ performance. Some types of diversification support the hypothesis of favorable portfolio benefits and cost synergies, while other findings support the hypothesis of unfavorable agency costs. Non-interest-income diversification has the strongest favorable impacts on BHCs’ performance as it both increases returns and reduces portfolio risk. Security diversification has unfavorable impacts on accounting returns but favorable impacts on market returns. Off-balance-sheet diversification has unfavorable impacts on risk and it does not contribute to BHCs’ returns. The largest unfavorable impact is on derivatives losses. Moreover, for some diversification measures, the impacts depend on the scale of their associated activities. When the scale of the diversified activity is large enough, the net diversification impact may change its sign. In general, among the various diversified activities where the sign of the impacts switch with scales, loan diversification switches direction from favorable to unfavorable. BHCs might tend to make increasingly risky loans when their scale of loans expands. Moreover, agency problems might also become difficult to control. On the other hand, security diversification tends to switch the direction of impact from unfavorable to favorable. With larger security portfolios, BHCs are more capable of reducing risk and increasing returns with a wide selection of securities. Results for Various Size Banks - For small banks, larger community banks, and regional BHCs, non-interest-income and loan diversifications generally enhance performance while security portfolio and off-balance sheet diversifications reduce performance. For very large money center banks, diversification into off-balance-sheet activities generates the strongest performance benefit, while domestic geographic, loan and non-interest income diversifications also have favorable impacts. On the other hand, security portfolio diversification has a mix of both favorable and unfavorable effects. Focusing on BHCs with international loan portfolios, off-balance-sheet diversification creates the strongest performance benefits, followed by domestic geographic diversification. On the other hand, international geographic and loan diversifications, along with security portfolio and non-interest income diversifications reduce bank performance. Over all, it appears that larger banks (with the exception of international banks) achieve more favorable diversification benefits. On the other hand, the interaction effects of various forms of diversifications appear to benefit small BHCs the most. Smaller BHCs may not benefit through single channel diversification because doing so likely increases operating costs while the bank remains unable to fulfill their target customers’ full range of service needs. However, by multi-channel diversification, the interaction benefits of diversifications can be achieved. On the other hand, larger BHCs can benefit through single channel diversification because they have more market power and are able to enjoy the benefits of diversified portfolios and cost synergies generated through economies of scale. However, multi-channel diversification may make larger BHCs more difficult to manage. For example, they might engage in unfamiliar and risky business where operating and agency costs offset potential portfolio benefits. Overall, diversification generally supports the hypothesis of favorable portfolio benefits and cost synergies. Furthermore, diversification has a consistently more favorable impact during the recent financial crisis. In general, BHCs with widely diversified activities will suffer less than other BHCs with concentrated activities when financial crisis occurs. Impact of Merger Activity - The study also finds that Merger and Acquisition activity associated with several forms of diversification improve BHC performance, while the other forms of diversification have insignificant impacts on performance. The overall implications for BHCs are that not all diversification-driven mergers generate benefits for BHCs. Hence, BHCs should choose the right mergers which meet their business goals.
Advisors/Committee Members: Reichert, Alan.
Subjects: Banking
Keywords: Diversification, Bank holding company
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15.
Mikhailitchenko, Andrei.
Symbiotic Networks in SME Internationalization: A U.S.- China- Russia Study.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2008, Cleveland State University
► The purpose of this research is to extend the literature addressing the…
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▼ The purpose of this research is to extend the literature addressing the relationships between a SME's networking activities and its internationalization. In addition, the research contributes to the field by empirically investigating and putting into a unified framework attitudinal, managerial, cultural, and environmental factorsthat influence a SME's networking, and internationalization. The value of a networking approach to SME internationalization is conditioned by its ability to explain non-economic motives underlying the decision making process of small business owners/managers. It is especially valuable in cases of small and medium enterprises since SMEs in order to survive in competition with large firms develop unique competencies that may better be explored using the networking rather than resource-based or stage-based approaches . These competencies include: (1) establishing and managing special relations with partners at home and abroad and giving them customized levels of service; (2) utilizing the advantages arising out of business owners/managers' entrepreneurial traits, social capital and even family links; and (3) creating and developing synergistic entities with other small firms. This study measures and operationalizes the constructs related to SMEs' networking activities. It makes this research cross-cultural by basing it on highly diversified samples from three different business culturs (USA, China, and Russia) and by establishing cross-cultural validity of the proposed model. The overriding framework of the presented model can be stated as conceptualizing, converting to operationalizable terms, and testing the network theory approach relative to SME internationalization. In this way, the study overcomes the criticism that network theory is not predictive by nature and is not testable.
Advisors/Committee Members: Whipple, Thomas.
Subjects: Management; Marketing
Keywords: internationalization; SME; network; U.S.; China; Russia
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16.
Miller, Richard John.
New Product Development and Innovation Through Joint Knowledge Creation and Transfer in a Dyadic Supply Chain Relationship.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2010, Cleveland State University
► The development of radical and incremental products in the context of supply…
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▼ The development of radical and incremental products in the context of supply chain relationships is changing the competitive paradigms for individual firms. The knowledge required for innovation is no longer the sole responsibility of a single firm. As firms use their supply chain’s knowledge stocks to innovate and develop products, the decisions regarding its internal and joint resource investments, the types of innovation, and how the firm and the supply chain respond to market turbulences must also change. In order to understand the dynamic behavior of this complex system, a System Dynamics simulation model of a focal firm, a supplier firm, and their joint area is developed and tested. This study is an initial effort to develop and model a framework of dynamic supply chain relationships based on the radical and incremental innovation investments of a focal and supplier firm and knowledge transfer within the supply chain. The model is validated and tested across 16 diverse scenarios that contain 40 unique runs and 640,000 iterations. The model is also extended to two different industries utilizing market based purchases of product innovations. Using this extensive testing, we create a dynamic learning environment to explore the effects of knowledge transfer and innovation investment strategies on the profits of firms and supply chains. The creation of this learning environment provides a major contribution to the literature by being the first to analyze innovation strategies and knowledge transfer in a dynamic supply chain relationship. The extant literature focuses on recommending an initial set of conditions for supply chain members, but does not provide an understanding of the reactions of the supply chain after the change in strategy has been made. This study fills this gap by including the feedback mechanisms of the investment strategies, which provides firms and supply chains with both the initial set of recommendations and the reactions of the supply chain partners to the changes. The reactions of the supply chain partners are critical to developing a richer understanding of supply chain relationships because investment decisions can have negative impacts on the supply chain and create reinforcing feedback loops. Through the learning environment, several negative aspects are identified and recommendations are provided that enable firms and supply chains to avoid these issues.
Advisors/Committee Members: Tukel, Oya.
Subjects: Operations research
Keywords: NPD; Innovation; Supply Chain; System Dynamics; Knowlegde; Knowledge Management; Knowledge Transfer; Vensim
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17.
Niro, Michael M.
Asset Allocation with the Inclusion of the Owner-Occupied Home.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2010, Cleveland State University
► For at least the last six decades optimal portfolio selection has been…
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▼ For at least the last six decades optimal portfolio selection has been one of the main focuses of financial research. Since Markowitz (1952) many authors have developed ideas about the optimal allocation of assets that have reached today's mainstream portfolio decision-making. However, many of them miss the single largest investment most people make in their lifetime, their home. Therefore, this research seeks to analyze the impact of the owner-occupied home on the portfolio in order to determine its optimal allocation. The motivation for this analysis is derived from the individual investor who spends a lifetime saving in order to maximize their long-term wealth. The advantage of this study over previous research is the use of directly available assets through the use of Vanguard Funds. By using this dataset, three goals are achieved: (1) investing over the largest set of asset classes included in the research to date, (2) minimizing the cost of investing for the portfolio owner, and (3) providing a source of investable assets that are available to the small investor.The results have a substantial impact on the wealth accumulation of owner-occupier investors. First, the results show that including unleveraged owner-occupied housing in the portfolio is beneficial only at low levels of portfolio risk. Second, the results show that including leveraged owner-occupied housing in the portfolio is beneficial across all levels of portfolio risk. At low levels of portfolio risk all of the MSAs have some allocation to leveraged owner-occupied housing, however this allocation changes as the Loan-to-Value (LTV) Ratio increases. However, regardless of the LTV ratio, risk reduction at the lowest portfolio risk level is visible, but less so as the LTV ratio increases. Third, investors looking to allocate their investable funds across their portfolio without adding the mortgage will be over-investing in leveraged housing and potentially taking on too much unsystematic risk for the level of return received. Fourth, higher tax bracket investors have greater allocation to leveraged owner-occupied housing than lower tax bracket investors and achieve higher rates of return in comparison to the same Tax Bracket Renter Portfolio.
Advisors/Committee Members: Borokhovich, Ken.
Subjects: Finance
Keywords: Asset Allocation; Diversification; Real Estate; Investments; Portfolio Theory; Housing; Mutual Funds; Wealth; Taxes
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18.
Njoku, Bernadette P.
The Role of Emotional Relational Behaviors on Interpersonal Consumer Service Loyalty.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2009, Cleveland State University
► This study seeks to examine factors that enhance the development of interpersonal…
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▼ This study seeks to examine factors that enhance the development of interpersonal service relationships between consumers and service employees. It focuses on interpersonal service relationships that are extended in duration, affective or emotionally charged, and intimate in distance (EAI), or those which appear to be boundary open (Price and Arnould 1999; Price et al. 1995a, 1995b). It thus emphasizes relationships that are similar to personal acquaintances and friendships, rather than ones that are non-affective, and consist of little or no emotional content, such as professional relationships and casual acquaintances (Johnson and Selnes 2004; Coulter and Ligas 2004). Based on a review of the literature, five factors, namely, mutual understanding, personalization, authenticity, problem-solving behavior, and specialized treatment, are combined to form a parsimonious group of relational behaviors (RBs) that are expected to promote friendship-like relationships. A conceptual model is portrayed that shows interrelationships between the relational behaviors and relationship outcomes, including service quality, satisfaction, emotional trust, and loyalty (Sirdeshmukh et al. 2002). In order to collect data, this study utilizes a self-report survey and cross-sectional design, within the context of hair care service. Additionally, web-based survey and sampling are utilized. The sample consists of individuals who are members of a professional business organization, whose occupation requires a professional appearance. Thus, they are expected to patronize hair care services. The final study consists of 191 usable surveys primarily from African-American females (65.4% African-American, 80.6% female), who have unique hair care needs. The sample is thus homogeneous with respect to various salon behaviors and demographics. Using confirmatory factor analysis (CFA) and AMOS software, scales are assessed for unidimensionality, reliability, and validity. Results show, however, that this measurement model is not theoretically supported. Thus, an empirical approach is undertaken by performing CFA on the relationship outcome variables and exploratory factor analysis (EFA) on the relational behavior scale items. Results show that the revised relationship outcome measurement model is unidimensional, reliable, and valid. A revised, or emotional, relational behavior (ERB) measurement model is portrayed that consists of three constructs that are unidimensional, reliable, and valid, and include social communication, personable behavior, and customer care, behaviors that are expected to promote friendship-like relationships, and are distinguished from non-affective, cognitive relational behaviors (Sirdeshmukh et al. 2002). By combining the two revised measurement models, a new structural model is formed. Results of the new hypotheses show that personable behavior and customer care are positively and significantly related to service quality. Service quality is positively and significantly related to satisfaction and emotional trust, and satisfaction and emotional trust are positively and significantly related to loyalty. Based on the results of this study, four (4) paths are suggested for increasing loyalty and developing friendship-like interpersonal consumer relationships in EAI services. The implications are that managers of EAI services may train employees to utilize either path, displaying ERBs, such as personable behavior and customer care, in order to increase loyalty. Future research may examine the role of these behaviors in other EAI and non-EAI service contexts, and using other samples.
Advisors/Committee Members: Whipple, Thomas.
Subjects: Marketing
Keywords: emotional; relational; behavior; loyalty; friendship; trust; service quality; relationship; interpersonal; consumer; affective; hair
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19.
Pendleton, Glenna Carolyn Mack.
An Empirical Analysis of the Dimensions of Consumer Value for an Experiential Offering in Marketing.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2009, Cleveland State University
► An experiential offering is as an activity, product, or service that provides…
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▼ An experiential offering is as an activity, product, or service that provides valuable subjective experiences during consumption. Marketers can capitalize on this consumer value if they know which dimensions are most important to consumers. Based on a review of the literature, this study developed a framework that represents three major components of customer value in an experiential offering: social value, utilitarian value, and emotional or hedonic value.After, analyzing the data from 373 respondents, the results of this study showed that social identification with peers, utilitarian attitude toward the consumption process itself, and hedonic experiences during consumption were all dimensions of value. This study contributes to the existing literature by demonstrating the importance of both feelings of belongingness and identifying with a college peer group (value-expressive influence) in the intention to consume an experiential offering. It also validates the importance of utilitarian value, even in experiential offerings. Finally, it shows hedonic feelings were significant in the respondents' intentions to listen to music. Marketers and managers need to be aware of the subjective and symbolic aspects of consumption addressed in this study. Social identity and symbolism were significant for college students in the sample analyzed. This type of information allows marketers to reinforce important dimensions of value in experiential offerings when developing advertising themes across multiple types of media.
Advisors/Committee Members: Lundstrom, William.
Subjects: Marketing
Keywords: experiential marketing; consumer value; consumption processes; social identification; attitude; hedonic experiences
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20.
Posey, Raymond L. Jr.
Analysis of the Terms of Bank Lending and Risk Management: Three Essays on Small Business Loans.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2010, Cleveland State University
► This is a three-part dissertation, which provides a multi-faceted examination of loans…
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▼ This is a three-part dissertation, which provides a multi-faceted examination of loans and lending to small businesses in the US, which are a key source of economic and job growth. From a broad perspective, this work shows the interplay among various terms of lending, marked differences in lender behavior based on size and type, and a significant role of multiple loans/lenders in explaining loan delinquencies. Essay 1 examines the role of loan guarantees in lines of credit grated to small businesses. The presence of a loan guarantee is associated with lower interest rates and smaller lines of credit. There is some evidence that loan guarantees and collateral are substitutes. Firms with longer banking relationships and fewer banking relationships are less likely to have loan guarantees applied. Since there is some evidence of simultaneity in the data, appropriate econometric procedures are used to obtain consistent parameter estimates. Essay 2 examines differences in terms of lending among two sizes of banks and farm lenders for small loans. Large farm lenders do use more collateral than large bank lenders, but small banks use more collateral than small farm lenders. There is evidence that small banks use more collateral than large banks. All farm lenders appear to use similar levels of collateral, whereas small banks use more collateral than large banks. The determinants of collateral differ based on lender characteristics. For all sizes of farm lenders, the shorter the term of the loan, the more likely the use of non-real estate collateral, and vice versa. Essay 3 examines the determinants of farm loan delinquencies, and in particular, the influence of multiple loans and multiple lenders on delinquency. The number of lenders used by a borrower, the number of loans, and the product of the two are all positively related to loan delinquency. These factors are at least as significant as standard financial ratios in explaining loan delinquency. The most consistent finding regarding farm borrower delinquency is that borrowers who have been denied credit in the past five years are more likely to have a delinquent loan. It is also found that borrowers using more lenders appear to be able to bargain for lower interest rates.
Advisors/Committee Members: Reichert, Alan.
Subjects: Banking; Finance
Keywords: loan guarantee, delinquency, terms of lending, bank relationship, collateral
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21.
Radulovich, Lori Ann.
An Empirical Examination of The Factors Affecting The Internationalization of Professional Service SMEs: The Case of India.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2008, Cleveland State University
► This dissertation examines the factors contributing to the internationalization and performance of…
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▼ This dissertation examines the factors contributing to the internationalization and performance of professional service small and medium-sized enterprises (SMEs) in emerging markets. Specifically, this research documents the relationships among a professional service SME’s entrepreneurial orientation, human capital, the degree of internationalization, service innovation, and financial performance. Entrepreneurship literature has recently been extended to the international environment, confirming a positive influence on firm internationalization. Research which examines human capital is limited, yet has potential to contribute to service research. Separately, innovation has been examined from several research disciplines, yet has not been integrated in a model with an entrepreneurial orientation, firm internationalization, and human capital. This dissertation research integrates literature from multiple disciplines to create and test an integrative framework of professional service SME internationalization and performance. The largest contribution of this research is to the fields of entrepreneurship and international business, resulting from confirmation of the positive effect of an entrepreneurial orientation on SME internationalization. However, it is also the researcher’s intent to recognize the unique contribution of human capital to the profitable internationalization and performance of knowledge-intensive professional services firms. A multidisciplinary integrative service performance framework that extends international business, entrepreneurship, marketing, management, and strategy literature is supported by a sample of international professional service SMEs in India. Research conclusions and managerial implications are also provided.
Advisors/Committee Members: Javalgi, Rajshekhar.
Subjects: Management; Marketing; Statistics
Keywords: Services, Entrepreneurship; Internationalization; Human Capital; Innovation; Performance; Emerging Market; Professional Services
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22.
Robinson, Gary J.
Delight, Satisfaction, and Behavioral Intentions in a Hospital Setting: The Role of Environmental and Interpersonal Services.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2012, Cleveland State University
► This study is one of few on customer satisfaction, delight, and behavioral…
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▼ This study is one of few on customer satisfaction, delight, and behavioral intentions and the first in a hospital setting. Data, collected through phone interviews with 250 patients discharged from a hospital, support that: (1) patient delight and satisfaction have positive influences on behavioral intentions; (2) environmental and interpersonal service quality have positive influences on patient satisfaction and patient delight; however, (3) patient satisfaction mediates the relationship between environmental and interpersonal service quality and patient delight.
Advisors/Committee Members: Lundstrom, William.
Subjects: Marketing
Keywords: Delight; Satisfaction; Service Quality; Behavioral Intentions; Loyalty; Emotions; Patient Satisfaction; Interpersonal Satisfaction; Environmental Satisfaction
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23.
Sichinsambwe, Chanda M.
Effectiveness and Efficiency of Knowledge Transfer in Supplier Development: Key Antecedents and Buyer-Supplier Outcomes.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2011, Cleveland State University
► There is strong evidence that U.S. organizations are increasingly implementing supplier development…
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▼ There is strong evidence that U.S. organizations are increasingly implementing supplier development programs to help their suppliers improve quality, enhance delivery performance, reduce costs, and in turn improve their own supply chain performance. However, many of these supplier development programs are not successful. This study argues that an understanding of the knowledge transfer process should play a central role in understanding improvements in buyer-supplier performance resulting from supplier development activities. Building on the extant supplier development literature and relevant knowledge transfer literature, this study investigates key antecedents and performance outcomes of knowledge transfer in a supplier development context. Specifically, the study tests the impact of the extent of supplier development involvement, trust (competence and benevolence), shared vision and supplier’s learning intent on the effectiveness (comprehension and usefulness) and efficiency (speed and economy) of knowledge transfer and the influence of knowledge transfer on buyer-supplier performance. For this research, 167 U.S. manufacturing firms were used to test the hypotheses. The results show that suppliers’ learning intent and benevolence trust positively impact both the effectiveness and efficiency of knowledge transfer. Supplier development involvement was found to have a positive effect on knowledge transfer effectiveness while shared vision and competence trust had positive effect on knowledge transfer efficiency. The findings also show that both effectiveness and efficiency of knowledge transfer have impact on supplier delivery performance but have no direct effect on supplier cost performance. This research makes an important contribution to the literature on the antecedents of successful knowledge transfer in supplier development. First, the research highlights that supplier’s learning intent leads to better comprehension, better application and quicker absorption of the new knowledge that is transferred to the supplier. Second, suppliers who have trusting relationship with their buyers are more likely to be successful at understanding, applying and rapidly gaining the new knowledge. Moreover, Suppliers who are involved in supplier development with their buyers are more likely to use the knowledge gained on multiple projects and to improve their capabilities. Finally, commonalty in goals, values, culture and strategies between the buyer and the supplier promotes an environment that is conducive for easier flow of knowledge.
Advisors/Committee Members: Chen, Injazz.
Subjects: Business Administration; Management
Keywords: Knowledge Transfer; Supplier Development; Vertical partnerships; Interfirm Collaboration; Supply Chain Management
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24.
Stoll, Robert G.
Collaborative Planning Forecasting Replenishment (CPFR): Successful Implementation Attributes.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2010, Cleveland State University
► This dissertation paper offers a theoretical and empirical explanation for why interfirm…
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▼ This dissertation paper offers a theoretical and empirical explanation for why interfirm collaborations form yet fail, and further suggests how firms might manage them for a more positive outcome. The main focus of this dissertation was to research and investigate the implementation issues in the early stages of CPFR. The crux of the argument is that firms enter into collab¬orative relationships because these are expected to yield supe¬rior results relative to alternate organizational forms in certain situations, offering potentially synergistic combinations of complementary resources and capabilities, yet such relation¬ships are frequently prone to failure. Since CPFR implementations are a recent phenomena and its literature base is extreme thin, a triangulation research method is employed. First, an exhaustive literature review was performed on academic and practitioner research to provide a foundation of the understanding of supply chain management (SCM) and CPFR systems and implementations. Second, four case studies of firms that attempted CPFR implementations were closely examined. Case study research offers many benefits including the ability to observe causality, combine evidence and logic to build, develop or support theory that is not available using other research methods (Maffei and Meredith, 1995). Third, a focus group of CPFR implementation experts was convened to strengthen the research design. Qualitative procedures such as focus groups enable the researcher to get in tune with the respondent and discover how that person sees reality. These insights can be used to develop more efficient follow up quantitative procedures such as mail out surveys (Krueger, 1994). The research triangulation was used to develop hypotheses based on the qualitative data. A survey instrument was developed to test the validity of the hypotheses on practicing managers and consulting professionals. The instrument development procedure satisfies all the requirements for reliability and validity. In analyzing the results of the study, statistical analysis will accept or reject the qualitative hypotheses of CPFR implementation based upon survey results. The results in this study confirmed that CPFR implementations should have a strategic basis with an emphasis in organizational factors, supply chain operational characteristics and less environmental uncertainty. The data confirmed that for successful CPFR implementations top management support is required, firms need to assess information technology and exchange information, establish economic, strategic and financial goals and make use of performance metrics before and after a CPFR implementation. The main contribution of this research is apparent in the development of policies and guidelines that can help manufacturing professionals understand the issues surrounding CPFR Implementations. The results of this study are expected to provide academics and practitioners with elements and procedures that are critical to the success of CPFR implementations. This research will provide academics with a foundational tool to use when building theory about CPFR systems. The research design and findings of this study provide many avenues for further research investigations.
Advisors/Committee Members: Chen, Injazz.
Subjects: Business Administration
Keywords: planning, forecasting, replenishment, implementation, collaborating
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25.
Wang, Yi.
Default Risk in Equity Returns - An Industrial and Cross-Industrial Study.
Degree: Doctor of Business Administration, Nance College of Business Administration, 2009, Cleveland State University
► The relationship between default risk and equity returns is investigated in this…
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▼ The relationship between default risk and equity returns is investigated in this study from an industrial and economic cycle decomposition point of view. The portfolio approach and Fama-MacBeth regression are used in the analysis. This dissertation provides evidence that investors charged a premium for stocks with both lower and higher credit risks. However, the specific relationship is different across industries and economic cycles. This study also notices two unique patterns of the banking industry when it comes to default risk. First, higher default risks are more likely to be compensated by higher returns. Second, as compared to other industries, the higher default risk of the banking industry is accompanied with larger banks; furthermore, this positive relationship only exists during the post-1980 period. The Granger Causality tests suggest that the default risk of the banking industry is more likely to cause the default risk of other industries, not vice versa. The significance of this causality is related to an industry's dependence on the banking industry. This study further explores the possibility whether the change of bank default risk is a systematic risk. The empirical results from the Fama-MacBeth approach show that the change of bank default risk affects the equity returns of other industries only during the economic contraction stages. In addition, this effect is slightly negative, indicating that during the economic contraction periods the increase of bank default risk actually drives funds to flow from the banking industry to other industries in a period as short as one month.
Advisors/Committee Members: Kamath, Ravindra.
Subjects: Finance
Keywords: default risk; equity returns; industrial and economic cycle decomposition
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