▼ The purpose of this study was to examine whether variables derived from the self-concordance model mediate the influence of individual and situational variables on workplace deviance. Results revealed that none of the situational and individual level antecedents predicted goal-self-concordance, when operationalized as a difference score. However, when the self-concordance components (i.e., intrinsic and extrinsic motivation) were examined separately, the personality trait of other referenced goals and personal mastery predicted extrinsic motivation and intrinsic motivation, respectively. Additionally, self-concordance (and its components) did not predict goal attainment measured four weeks later, and goal attainment did not predict need satisfaction. Extrinsic motivation was positively related to interpersonal and organizational deviance, as was need satisfaction. Based on these results, recommendations for future research linking self-concordance model variables and workplace deviance are made. Advisors/Committee Members: Diefendorff, James.

▼ This empirical study proposed and tested theoretical links between emotional intelligence (EI) and emotional labor constructs (i.e., display rules, emotional labor strategies), thus expending past work on relationships between individual differences and emotional labor. Three emotional labor strategies (surface acting, deep acting, and naturally-felt emotions) were expected to mediate potential effects of EI on two outcomes of emotional exhaustion and perceived authenticity. Data were collected from 74 working students at the University of Akron who held part-time or full time jobs, and their supervisors. Employees completed measures of EI, display rules, emotional labor strategies, and emotional exhaustion. Their supervisors completed display rule measures and also rated the authenticity of the employees’ emotional displays. Results suggested significant relationships of emotional labor strategies with emotional exhaustion and perceived authenticity, but found minimal support for relationships between EI dimensions and either emotional labor strategies or the two outcome variables. Advisors/Committee Members: Diefendorff, James M.